Senior ServiceNow Consultant
2 weeks ago
We are seeking a seasoned Senior Consultant to join our team in Melbourne, with a focus on delivering innovative and cost-effective solutions using ServiceNow platforms.
Key Responsibilities- Client Engagement: Participate in client workshops, gather requirements, and provide tailored solutions that meet customer needs.
- Solution Design: Collaborate on functional and technical design workshops, ensuring designs align with both out-of-the-box functionality and custom requirements.
- Implementation: Oversee and support the implementation of ServiceNow solutions, adhering to best practices and project timelines.
- Technical Delivery: Contribute to the development, testing, and implementation of ServiceNow solutions using skills such as HTML, XML, JavaScript/AJAX, and integrations (web services, SOAP, email, MID, etc.).
- Process Improvement: Contribute to automation and process improvement efforts, including risk management and identifying pros and cons of solutions.
- Mentoring: Mentor junior professionals, helping them develop their skills and capabilities.
- Minimum 4+ years of experience in ServiceNow design and development in a client-facing role environment.
- Hands-on experience with ServiceNow beyond ITSM into ITOM, Project Portfolio Management, HR Management, and Field Service Management.
- Strong business acumen, problem-solving ability, and excellent communication skills.
- Proven experience in solution design, requirements gathering, process documentation, and continual service improvement processes.
- Experience with both Waterfall and Agile methodologies.
- Proficiency in scripting languages such as JavaScript, CSS, HTML, Angular, and REST API integration.
- ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist (CIS) in ITSM.
- IT Degree or relevant tertiary education in Computer Science.
- ServiceNow CSA and CIS ITSM.
- ITIL Foundation Certified.
- Additional ServiceNow certifications across the suite.
- Exposure to or general understanding of ServiceNow licensing.
We value diversity, equity, and inclusion, promoting an inclusive culture where we encourage our people to bring their full selves to work. We offer tailored career paths, flexible work arrangements, volunteering leave, and more.
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