Technical Solution Architect

16 hours ago


Melbourne, Victoria, Australia ServiceNow Full time

We are seeking an experienced Solution Consultant to join our team at ServiceNow. As a Senior Advisory Solution Consultant, you will play a key role in providing technical sales expertise and partnering with a major customer in the banking industry.

About the Role

This is an excellent opportunity to showcase your technical pre-sales consulting skills, utilizing world-class techniques to demonstrate the power, flexibility, and ease of use of the ServiceNow platform. You will be working closely with C-suite executives, conducting customer interviews, and collaborating with sales teams to ensure successful execution.

Responsibilities
  • Understand the business and technical challenges addressed by ServiceNow solutions, including regulations, business drivers, evolving needs, and security considerations.
  • Collaborate routinely with senior-level customers.
  • Conduct thorough customer assessments to uncover technology and business needs.
  • Support sales teams in qualifying enterprise customer needs and developing tailored product demonstrations for prospects and customers.
  • Develop and maintain demonstration environments, ensuring they are up-to-date with the latest product releases.
  • Act as a consultative guide, offering best practices for designing solutions using the ServiceNow platform.
  • Stay current on product releases and competitive analyses to effectively position ServiceNow solutions.
  • Partner with Sales and Professional Services teams to ensure smooth customer transitions during deployments.
Qualifications

To succeed in this role, you should have:

  • 10+ years of experience in enterprise software pre-sales, with a focus on solution consulting or pre-sales engineering.
  • Strong understanding of IT service management (ITSM), financial management (FM), project portfolio management (PPM), DevOps, HR service delivery (HRSD), governance, risk, and compliance (GRC), and security operations.
  • Excellent communication and presentation skills, with the ability to convey complex technical concepts to both technical and non-technical audiences.
  • Bachelor's degree or equivalent experience.
  • Strong territory management skills, including pipeline building and collaboration with sales teams.
What We Offer

At ServiceNow, we offer a competitive salary range of $120,000 - $180,000 per year, depending on location and experience. Our benefits package includes health insurance, retirement plans, paid time off, and opportunities for professional growth and development.



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