Project Coordinator

3 weeks ago

Melbourne, Australia ServiceNow Full time

**Company Description**
At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

The ServiceNow NextGen Professionals Program is building the next generation of ServiceNow professionals. Designed to meet the growing demands of the ServiceNow ecosystem, NextGen is pioneering alternative and accelerated pathways into the world of digital jobs and employment. Since its establishment in 2019, our program has been at the forefront of collaboration with nonprofits, universities, and workforce development organizations, extending our reach to support communities traditionally outside the general talent pipelines.

Our commitment to innovation is evident through groundbreaking initiatives like the Northeastern degree apprenticeship program in the UK, specialized job reskilling/upskilling programs for veterans in the US, individuals returning to work, job transitioners, and underserved communities seeking access to technical training and employment opportunities across the globe.

But what truly sets us apart is our focus on tangible results. Our success is measured by the sustainable employment of our program participants within just one year of completing the program. Join us on this transformative journey, where the future of ServiceNow is shaped by passionate individuals breaking barriers and making a difference in their lives and communities.

**Opportunity**

Exciting opportunities await as ServiceNow's NextGen team embarks on its rapid expansion in the APAC region. We are thrilled to invite a dynamic Project Coordinator to be part of this transformative journey. As a Project Coordinator, you'll be at the heart of our NextGen programming, taking charge of a diverse range of administrative tasks that are instrumental in driving success. Reporting directly to the Senior Program Manager, NextGen APAC, you'll play a key role in coordinating and optimizing our initiatives. This is your chance to be part of an innovative team that is revolutionizing career pathways and empowering communities.

**What you get to do in this role**

Recruitment
- Provide program support to students and partners through the recruitment and enrollment cycle.
- Support planning and execution of information sessions.
- Support in building and managing relationships with NGOs across Asia-Pacific region.
- Support onboarding processes for admitted students.

Program Coordination - Training
- Support the Senior Program Manager in monitoring of the day-to-day operations of the NextGen training program in Asia-Pacific region while courses are in motion.
- Support student retention by building relationships, facilitating attendance capture and providing or linking students to just-in-time support and resources while in training.
- Support the Senior Program Manager in managing relationships and building partnerships with technical training delivery staff. This includes instructors, teaching assistants, volunteers, internal staff and NGO partner staff.
- Identify and surface areas for improvement of established processes or program elements.
- Identify areas where new processes are required as a result of running day to day operations of the NextGen training program.

Data Tracking, Reporting and Administration
- Maintain accuracy of records and data inputs into internal systems for reporting purposes in alignment with United States and European based Project Coordinators to share best practice and support data fluidity and accuracy.
- Coordinate offboarding process for disengaged students
- Support post program survey capture from students, delivery staff, mentors and employers in collaboration with the NextGen’s Operations team.
- Provide weekly updates on course progression to internal team and NGO partners.
- Coordinate offboarding process for program completers.

Program Coordination - Employability
- Support planning, coordination and execution of networking events and power skill sessions in collaboration with Senior Program Director and NextGen’s Alumni success team.
- Work with the Alumni Services team to build relationships with internal and external stakeholders to res

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