Senior Enterprise Service Architect

3 days ago

Melbourne, Victoria, Australia ServiceNow Full time

Company Overview

ServiceNow is a leading provider of cloud-based services for enterprise IT management and customer service.

Salary

$150,000 - $200,000 per year, depending on location and experience.

Job Description

We are seeking an experienced Technical Solution Architect to lead the design and implementation of complex ServiceNow solutions.

Key Responsibilities:

  • Lead the design and development of complex solutions and integrations between ServiceNow and other enterprise platforms.
  • Maintain skills/certifications on CSM (Customer Service Management) and/or FSM (Field Services Management) and/or Industry product offerings.
  • Design and architect ServiceNow solutions that align with business needs and industry best practices.
  • Partner with business stakeholders and executives to understand short-term and long-term business goals and priorities.
  • Proactively analyze current state and identify new options for improving ways of working to achieve/exceed business results.
  • Collaborate with stakeholders to gather and analyze requirements, translating business processes into technical solutions.
  • Provide technical leadership in the customization, configuration, and implementation of ServiceNow products.
  • Guide cross-functional teams through the full lifecycle of ServiceNow projects, including design, development, testing, deployment, and post-implementation support.
  • Drive the adoption of best practices in ServiceNow architecture and development, focusing on scalability, performance, and maintainability.

Qualifications

To be successful in this role, you must have:

  • Certifications in Salesforce (e.g., Service Cloud Consultant, Architect) and/or ServiceNow (e.g., Certified System Administrator, Certified Application Developer).
  • Industry domain expertise in any of: Telecommunications, Banking/Financial Services, Healthcare, Manufacturing, Government, Field Services, Procurement, etc.
  • At least 8 years of consultation and/or configuration experience related to implementing complex, highly configurable Salesforce solutions.
  • Minimum of 5 years of experience developing enterprise architectures and technical roadmaps with integrations with Customer Facing Portals, Core Case Management Systems, Transactional Based Systems, Document Management Platforms, Data Warehouses, etc.
  • Strong Understanding of industry specific systems architecture, security, use cases, workflows, personas, industry standards, compliance and regulatory requirements typically found in the financial services ecosystem.
  • Demonstrated ability to influence and consult senior leaders in a large organization, while also providing thought leadership to sponsors/stakeholders in solving business process and/or technical problems.
  • Experience creating implementation design artifacts, conducting solution presentations and obtaining customer acceptance of solution design.
  • Strong capabilities in forging trust, engaging a remote or in-person audience bringing project/program management and leadership expertise.
  • Strong aptitude toward communicating complex business and technical concepts using visualization and modeling aids. Ability to conceptualize and design sophisticated wireframes, workflows, and diagrams.

Benefits

ServiceNow offers a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, paid time off, and professional development opportunities.

Location

This role can be based in one of our offices worldwide, or remotely, depending on the candidate's preference.

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