Field Technical Manager

2 weeks ago

Melbourne, Victoria, Australia Agco Full time

Do you want to help solve the world's most pressing challenges? Feeding the world's growing population and slowing climate change are two of the world's greatest challenges. AGCO is proud to be working towards a solution, come and join us and make your contribution.

**Job Summary**:
Aftersales position providing in-field support to the dealer network regarding technical issues and customer service.

**Your Impact**
- Develop after sales service offered by dealer network to achieve customer satisfaction for all AGCO Australia distributed products.
- Mediate and liaise between dealers and AGCO to resolve field service issues.
- Monitor policy claims and perform audits on warranty parts as required.
- Attend train the trainer courses on all AGCO products
- Organise & conduct/assist dealer training - product, technical, installations, & AGCO systems
- Organise and conduct structured dealer visits, main focus on technical support.
- Maintain all staff records of respective dealers, conduct details, training requirements for each
- Provide first level support to the dealer network regarding technical issues and concerns.
- Reconcile dealer tech connect incidents weekly

**Your Experience and Qualifications**
- Tertiary study in agricultural or engineering is preferred
- Technical, problem-solving mindset
- Appreciation/understanding of the Australian agricultural industry

**Key Performance Indicators**:

- Aftersales Support capability - technical support delivery to dealers to meet customer satisfaction
- In Field solutions - Using the AGCO tech connect database to assist dealers within field issues. Timely resolutions through follow up
- Technical knowledge - maintain & increase knowledge on all products
- Liaise AGCO Sales personnel in region - attend meetings with precise information conducive to meeting agenda
- Development of Dealer Staff - Attending train the trainer courses. training dealer staff
- Dealer Training - delivery of all training to dealer within region
- Monitoring and reporting - deliver top issues with each brand to Manager
- Service Bulletins - ensure dealers awareness of service bulletins conducive to brand
- Source database - submit field staff tech connect incidents. Ensure dealers are submitting tech connect incidents on technical issues
- Machinery Rectification Programs - Advise dealers and staff of current rectification programs. Monitor Dealer progress to complete in timely manner
- Communication - Advise relevant information to internal/external staff, dealers, & other departments

**We offer the following benefits**
- Competitive base salary
- A company performance related annual bonus
- Going above and beyond reward and recognition bonus
- Continuous inhouse training
- A supportive workplace culture

We value inclusion and recognize the innovation a diverse workforce delivers to our farmers. Through our recruitment efforts, we are committed to building a team that includes a variety of experiences, backgrounds, cultures and perspectives.

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