Field Technical Specialist

3 days ago

Melbourne, Victoria, Australia beBeeSolarEngineer Full time $85,000 - $115,000

Are you a skilled professional looking to leverage your expertise in engineering and customer service?

Service Engineer Role Overview

A Service Engineer at our company is responsible for delivering exceptional customer experiences through technical support and mentorship.

Key Responsibilities:

  • Provide clear, empathetic communication with customers via phone and email.
  • Mentor teammates to elevate technical and service capabilities.
  • Take ownership of service tickets, ensuring accurate and timely resolutions.
  • Collaborate with field service partners to meet resolution timelines and maintain high service standards.
  • Approve payments to field service partners and manage warranty claims.

Technical Expertise:

  • Monitor solar systems, diagnose complex performance issues, and recommend solutions.
  • Act as a subject matter expert on solar products, providing advanced technical guidance.
  • Drive resolution of escalated issues through remote technical support.
  • Apply engineering expertise to analyze recurring system issues.

Personal Qualities:

  • Lead by example, mentor teammates, and inspire excellence.
  • Become an active advocate for renewable energy and sustainable practices.
  • Use sound judgment to develop effective solutions.
  • Manage multiple priorities while maintaining attention to detail.
  • Be adaptable and comfortable in fast-paced environments.

As a Service Engineer, you will play a crucial role in shaping our operations and contributing to the growth of our organization. You will utilize your technical knowledge and leadership skills to drive process improvements and enhance customer satisfaction.

Requirements:

  • Minimum 2 years of experience in solar or renewable energy.
  • Foundational engineering knowledge of residential solar and battery systems.
  • Professional proficiency in English.
  • Proficiency with G Suite or Microsoft Office.

Benefits:

  • Competitive compensation package and performance bonuses.
  • Generous paid time off policy and sick leave benefits.
  • Opportunities for career advancement and professional growth.
  • Diverse and inclusive work environment.

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