It Systems Technical Specialist

1 day ago

Sydney, New South Wales, Australia Bebeeinfrastructure Full time

Infrastructure Support Specialist Opportunity
Job Overview:
We are seeking an experienced Infrastructure Support Specialist to join our IT team. This role involves providing technical support and maintenance for our infrastructure systems.
Key Responsibilities:
Provide Level 3 technical support for our IT infrastructure, including servers, networks, storage, and cloud services.
Troubleshoot and resolve complex technical issues with our Data centers, servers, networks, storage, and cloud services.
Administer Active Directory DNS, Group Policy, SharePoint, WSUS, Intune.
Experience with industry standard backup and replication products.
Manage and resolve all critical incidents within SLA's and provide incident reports.
Assist with disaster recovery and business continuity planning.
Oversee all servers and infrastructure and ensure they are regularly patched and updated.
Proactively monitor health & performance of IPH's IT infrastructure environment.
Investigate and recommend improvements to central and remote IT infrastructure.
Ensure all designs, IT assets and processes are documented.
Remediation of issues raised by Vulnerability Management solution.
Projects & Change Management:
Assist with the implementation of strategic IT projects.
Work on handovers from project to BAU support.
Attend Change Board meetings to represent technical infrastructure changes.
Security & Risk:
Support measures to protect IT against cybersecurity threats / breaches.
Actively participate in annual audit requirement for IT processes and infrastructure.
Tertiary or professional qualification in IT/Computer Science. ITIL.
Minimum 3 years relevant experience in a similar role.
Experience with Microsoft products including SharePoint, Exchange, Entra, Intune, Office products.
Experience with Cloud solutions.
Familiarity with Firewall administration, including software and firmware upgrades.
Technical skills with ability to troubleshoot Level 3 technical problems.
Excellent communication and interpersonal skills for effective team engagement, customer service and stakeholder engagement.
Demonstrates a focus on quality documentation and continuous improvement.
Project management experience with proven ability to deliver on deadlines.
Troubleshoot problems and find solutions.
Scripting skills an advantage.
Experience managing Data backup and recovery solutions.

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