IT Systems Technical Specialist

1 day ago

Sydney, New South Wales, Australia beBeeInfrastructure Full time $90,000 - $120,000

Infrastructure Support Specialist Opportunity

Job Overview:

We are seeking an experienced Infrastructure Support Specialist to join our IT team. This role involves providing technical support and maintenance for our infrastructure systems.

Key Responsibilities:
  • Provide Level 3 technical support for our IT infrastructure, including servers, networks, storage, and cloud services.
  • Troubleshoot and resolve complex technical issues with our Data centers, servers, networks, storage, and cloud services.
  • Administer Active Directory DNS, Group Policy, SharePoint, WSUS, Intune.
  • Experience with industry standard backup and replication products.
  • Manage and resolve all critical incidents within SLA's and provide incident reports.
  • Assist with disaster recovery and business continuity planning.
  • Oversee all servers and infrastructure and ensure they are regularly patched and updated.
  • Proactively monitor health & performance of IPH's IT infrastructure environment.
  • Investigate and recommend improvements to central and remote IT infrastructure.
  • Ensure all designs, IT assets and processes are documented.
  • Remediation of issues raised by Vulnerability Management solution.
Projects & Change Management:
  • Assist with the implementation of strategic IT projects.
  • Work on handovers from project to BAU support.
  • Attend Change Board meetings to represent technical infrastructure changes.
Security & Risk:
  • Support measures to protect IT against cybersecurity threats / breaches.
  • Actively participate in annual audit requirement for IT processes and infrastructure.

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