Enterprise Strategic Growth Manager

Join to apply for the Enterprise Strategic Growth Manager role at Global Payments Inc.About Global PaymentsWhether you're a merchant accepting payments, a bank issuing cards or a developer embedding payment technology, if it has anything to do with commerce, we'reWe deliver market-leading technology solutions through five regional sub-brands — Eway, Ezidebit, Sentral, Pigeonhole Software and Storman.
Global Payments is a Fortune 500 brand powering millions of companies around the world, from ambitious startups to enterprise giants.
We make a positive impact on our customers and communities through our values of Passion, Care, Accountability, Excellence and Ingenuity.
Diversity, Equity and Inclusion are woven into our cultural DNA through a multi-year Oceania program focused on Reconciliation and Gender Equity.
Eway and Ezidebit are leading platforms within Australia and New Zealand.The RoleThe Partner Relationship Leader is responsible for leading the Partner Relationship team and managing the company's relationship management & growth strategy with partners and key clients.
This role is fully accountable for the overall relationship management process with select partners and clients to deliver value for both parties.
This also includes collaborating directly with cross-functional stakeholders to implement agreed outcomes.
The role will require high levels of energy, commitment and the ability to influence organisational decisions based on sound business acumen to achieve results.
They will also be responsible for developing and maintaining a high performance culture through establishing and modelling direction, behaviour, pace and accountability in a competitive revenue generating environment.Key ResponsibilitiesDevelopment and execution of portfolio plan incorporating strategic initiatives and tactics to maximise portfolio commercial growth (including Gross Profit, Merchant Adds) and customer engagement and success (including SLAs, NPS, CSAT)Develop business plans with select partners and customers with mutually agreed commercial targets.
Manage execution of the business plans through collaboration with the broader organisation.Coach & develop the PRM team around relationship management best practice to enable high performance & high conversion ratesDesigning and implementing processes to ensure a smooth and successful transition of new partnership opportunities from the Partnerships team to the Partner Relationship Management team and Merchant sales team to drive growthEnhancing and improving the relationship management function to drive success for the business and our clientsDevelop appropriate enablement and communication methods to collaborate with internal cross-functional stakeholders, to ensure partner success.
Including, marketing, operations, finance, product & acquisitionContinued execution of developed GTM plans to ensure all supporting teams are engaged and effective including API services and customer support in both organisations to manage client on boarding, activation rates and case management service level agreementsAccurately reflect the current state of sales and relationship initiatives and activities in the appropriate CRM platform (such as Salesforce.com), providing timely reports and communications to management on core metricsTriage all customer issues and cases by working with internal department heads including Support, Integration Services, Marketing, Finance and ITWorking closely with the API Services Team, Merchant Onboarding Team and Product team to drive continual improvement and meet the needs of our clientsProactively identifying and recommending innovative solutions and process improvements to allow the business to adjust as market behaviours and needs changeComply with relevant legislation, company policies and proceduresOther duties as reasonably requested by Global Payments AU/NZSalaryThe salary for this role is $180,000 + super and performance bonus.About YouExceptional leadership skills in order to develop a high performing culture through establishing and modelling direction, behaviour, pace and accountabilityExcellent relationship management and strategic relationship management skillsExcellent sales negotiation skillsCommercial vision and business acumenStrong numeracy & communication skillsGood conceptual appreciation of API approaches, use cases and technologiesGood analytical skills & problem solving skills with strong attention to detailDemonstrated capacity to develop and maintain strong working and interpersonal relationships and collaborate and negotiate with a wide range of stakeholders, both internal and externalStrong financial literacy and commercial acumen to undertake detailed analysis and enable timely decision makingProven track record of SalesExceptional business and commercial skills including strategic thinking with the ability to develop high level concepts and strategyOutstanding written and verbal communication skills with a demonstrated ability to communicate at all levelsExcellent teamwork skills and ability to work effectively with people at all levels of the organisationPassion for delivering great experiences both internally and externallyOur BenefitsFlexible work arrangements that support your unique need18 weeks paid parental leave for either parent as well as two weeks paid secondary carer's leaveWomen in Digital membership, granting you access to a host of member industry events and resourcesAdditional birthday, community giving, wellness and study leaveOur free and confidential Employee Assistance Program counselling service and wellbeing resourcesA jam-packed calendar of cultural celebrations and social activitiesGlobal career and professional development opportunitiesSalary sacrifice and an Employee Stock Purchase PlanReady to ApplyWant to join a team that places the needs of our people, clients and community at the heart of everything they do?
APPLY NOW by submitting your CV.
Please note you will be redirected to a Global Payments careers page to submit your application.All final applicants for this position will be asked to consent to a criminal history check.
Each application will be considered on its merits.
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