Enterprise Account Growth Manager

2 days ago

Sydney, New South Wales, Australia beBeeGrowth Full time $150,000 - $200,000
Job Title: Enterprise Account Growth Manager

We are seeking an experienced and strategic Senior Customer Success Manager to join our team. As a trusted advisor, you will drive success across our highest opportunity accounts in the Retail/Hospitality industry.

About This Role

In this role, you will own customer retention, ensuring renewals and reducing churn risk through proactive engagement. You will also identify growth opportunities within existing accounts and collaborate with Sales to drive expansion.

To be successful in this position, you must have a strong ability to build executive relationships and drive business value for Enterprise customers. You should have a background in leveraging data through various tools to inform and execute customer-facing and internal strategies.

Key Responsibilities
  • Serve as a strategic partner to a curated portfolio of Enterprise customers, helping them adopt and maximize the value of our solutions
  • Understand customers' business objectives, challenges, and industry-specific needs to drive success
  • Own customer retention, ensuring renewals and reducing churn risk through proactive engagement
  • Identify growth opportunities within existing accounts and collaborate with Sales to drive expansion
  • Leverage deep industry knowledge to provide tailored insights, recommendations, and best practices
  • Advocate for customers internally, influencing product development based on industry trends and customer feedback
Requirements
  • 10+ years of total work experience with at least 5+ years experience working in a customer-facing role, ideally with Enterprise customers or within an Enterprise-level organization
  • 3+ years of industry experience in Retail/Hospitality or managing Enterprise customers in those industries
  • Persuasion and presentation skills, with the ability to communicate up and down an organisation
What We Offer
  • Equity with high growth potential, and a competitive salary
  • Flexible working arrangements, we encourage you to create the best work blend while working from your home and local office
  • Access to professional and personal training and development opportunities

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