Strategic Enterprise Growth Manager

2 days ago

Sydney, New South Wales, Australia beBeeStrategic Full time $120,000 - $150,000
About the Opportunity

Miro is seeking a skilled and results-driven individual to join its Customer Success team as a Strategic Enterprise Growth Manager.

This role offers the perfect blend of challenge, growth, and impact, where you will be responsible for driving customer success, expanding our customer base, and helping us achieve our business goals.

Key Responsibilities:
  • Customer Success Management: Develop and execute strategic plans to drive growth, increase customer satisfaction, and improve retention rates for a portfolio of Enterprise customers.
  • Enterprise Account Management: Build and maintain strong relationships with key decision-makers, identify opportunities for upselling and cross-selling, and collaborate with internal teams to deliver exceptional customer experiences.
  • Product Expertise: Stay up-to-date on the latest product features, best practices, and industry trends to effectively guide customers towards their desired outcomes.
  • Account Onboarding: Collaborate with the Onboarding Consultants team to ensure seamless onboarding processes, delivering timely and relevant support to new customers.
  • Health Status Monitoring: Continuously monitor customer health status, identifying areas for improvement and implementing data-driven strategies to address these challenges.
  • Customer Insights: Gather and analyze customer feedback, providing actionable insights to inform product development and drive business growth.
Requirements:
  • Experience: 5+ years in Customer Success or similar roles, working with Enterprise customers (5K employees or >250 users).
  • Portfolio Management: Consistent track record of handling portfolios of 30-50 Enterprise accounts.
  • Business Acumen: Ability to recognize and maximize business value as well as internal opportunities.
  • Prioritization: Ability to strategically prioritize your book of business.
  • Communication Skills: Proven ability to communicate effectively with various stakeholders, including customers, sales teams, and internal departments.
  • Travel Requirements: Willingness to travel abroad regularly.
Benefits:

This role offers a competitive compensation package, comprehensive benefits, and opportunities for professional growth and development.

As a member of our team, you will have access to ongoing training, mentorship, and resources to help you succeed in your role.

Others:

We are an equal opportunities employer and welcome applications from diverse candidates. If you are passionate about driving customer success and growing with a dynamic organization, we encourage you to apply.

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