Administration Assistant/Customer Service Officer

7 hours ago

Castle Hill, New South Wales, Australia The Granny Flat Experts Full time $45,000 - $65,000 per year

About the Role

We are seeking an energetic and highly organised Administration Assistant/Customer Service Officer to join our growing company, who has a long-standing and strong reputation in the residential building industry.

Reporting to the Managing Director, you will be well versed in liaising with new clients and providing a 5-star experience. Your responsibilities will include:

  • Being the first point of contact for new customers
  • Previous customer service experience is required
  • Having a detailed understanding of our products and services and answer customer questions accordingly
  • Drafting tender proposals/quotes for new clients
  • Assisting our Marketing and Sales Team
  • Administering accounts payables and receivables
  • General office duties and administration tasks

What you'll bring:

  • A strong customer focus with a passion for customer service and strong ability in identifying the customers' need
  • Excellent communication and interpersonal skills and ability to interact professionally with customers and colleagues

  • Ability to build a strong rapport with customers

  • Solid administrative experience

  • Minimum 3+ years of administrative experience required
  • Strong organisational and time-management skills
  • Friendly and approachable, yet happy to focus and work independently, as attention to detail is essential
  • Mature-minded, reliable, self-motivated, and with a positive approach
  • Strong computer literacy and proficiency using Microsoft Office – Word, Excel & Outlook
  • Knowledge of the residential building industry is a PLUS
  • Experience using accounting programmes Xero or MYOB is a PLUS

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