HEAD OF RETAIL

HEAD OF RETAIL

In-house position | Lead omni-channel retail for a fast-growing, ambitious and customer-first brand | Build and scale stores across Australia | Permanent |

An exciting and newly created opportunity has opened up for a dynamic and commercially minded
Head of Retail
to join a high-growth, digitally native brand on its journey into physical retail.

Reporting directly to the C-Suite, this senior leadership role is pivotal in shaping the national store network, bringing the brand's online identity to life through immersive, elevated in-store experiences.

As Head of Retail, you will
own the physical retail strategy end-to-end,
from store rollout and team development, to innovative visual merchandising, operations, and commercial performance.

You'll be responsible for turning retail concepts into thriving physical environments, driving brand consistency, store-level P&Ls and a culture of innovation and exceptional service.

You are a strong commercial and creative thinker, equally passionate about people, process, product, delivering excellent customer experience and inventory across multiple sites.

This is a rare opportunity to build something from the ground up and be part of a collaborative, forward-thinking executive team driving retail re-invention across Australia.

Key Responsibilities

• Lead the rollout and growth of a national store network- including store design, project management, team recruitment, and grand openings. You will be translating our client's online brand into an engaging and immersive retail experience
• Be the visionary for in-store retail experiences- driving creative, fresh, and on-brand visual merchandising across all locations
• Champion operational excellence with clear processes around inventory, store-level ordering, and fulfillment (click & collect, ship-from-store)
• Manage and optimise retail P&L, individual store budgets, and performance metrics
• Build and inspire a values-led, high-performing retail leadership team and culture
• Collaborate closely with cross-functional teams to align store strategy with digital, marketing, merchandising and supply chain
• Ensure compliance, safety, and ethical standards across all physical operations
• Embed customer insights and feedback into ongoing retail improvement and innovation
• Maintain a deep understanding of product presentation

Qualifications and Skills

• 8+ years of experience in
  senior retail leadership,
  ideally with experience launching or scaling store networks in
  multi-site or national retail environments
• Experience in the
  mattress, bedding or home/lifestyle category
  strongly preferred
• Strong
  visual merchandising
  capability with an eye for creating fresh, engaging, and branded in-store experiences
• Experience working in
  fast-paced, digitally led or DTC businesses
  (highly advantageous)
• Strong understanding of
  omnichannel operations, store fulfillment models, inventory systems, click and collect and shipments from stores
• Experienced with store operations where each location manages its own inventory and ordering
• Excellent communicator
  with strong cross-functional collaboration skills
• Comfortable
  project managing store builds from the ground up-
  floorplans, timelines, supplier management, and execution
• Strong knowledge of
  store systems, retail merchandising, team management and sales performance.
• Confident
  balancing commercial outcomes with creative execution
• Passionate about team
  culture, store experience, and delivering "wow"
  at every touchpoint

If you are ready to create something exceptional and lead the next chapter of retail innovation, we would love to hear from you. This is an urgent permanent requirement.

How to Apply

Apply here
or send us an email at

with your updated
CV
and
cover page
highlighting your suitability based on the job requirements.

To be considered for this role you must have full working rights in Australia

W:

Create Careers is a different kind of recruitment consultancy. We are people that care for people. Yes, that means we care about you the talent and you the employer. We are people who believe that honesty, integrity, trustworthiness, reliability, being ethical and respectful to everyone are our greatest assets. Our goal is to work hard to create great relationships, partnerships and friendships and to not treat you as just another company or CV. We strive on actively listening to provide the best service possible, delivered with professionalism, care and enthusiasm. Let's work together to co-create a productive and long-lasting partnership.