Retail Lead

2 weeks ago

Melbourne, Victoria, Australia Friends with Frank Full time $90,000 - $120,000 per year

Friends with Frank is a Melbourne-based fashion label, renowned for its timeless designs and exceptional quality. We cater to customers seeking staple pieces with enduring style, offering head-to-toe outfitting both in-store and online.

With a strong online presence and an expanding retail footprint, our flagship store on Gertrude Street is at the heart of our brand. We are seeking an experienced manager to lead the Fitzroy store, driving customer experience, sales performance, and store business growth. As Retail Lead, you will play a key role in shaping and elevating Friends with Frank's flagship store to even greater success.

Key responsibilities:

  • Inspire, develop and lead your team of Retail Stylists
  • Build and nurture authentic relationships with new and existing customers
  • Drive sales performance and store business growth
  • Implement PR and customer-based store marketing initiatives and events
  • Deliver daily and monthly reporting on sales targets, KPIs and insights
  • Oversee inventory management and store business functions, ensuring operational excellence at all times
  • Oversee store presentation and visual merchandising

About you:

  • Previous retail management experience, ideally with premium or high-end products
  • Strong sense of style with confidence in offering styling advice
  • Genuine interest in beautiful product and fabrications
  • Excellent communication and people skills
  • Strong leadership skills with the ability to train, develop and inspire a team
  • Highly organised, efficient and detail-oriented

What we offer:

  • Exclusive employee discounts and incentives
  • Staff wardrobe
  • Extensive support and collaboration directly with our Head Office and Creative Director
  • Opportunities for career development and growth

If you're looking to join a brand that values authenticity, quality, and connection, we'd love to hear from you

Please send a short cover letter and your CV to

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