Customer Service

14 hours ago

Brisbane, Queensland, Australia KBH Solutions Full time $45,000 - $65,000 per year

We are looking for a Customer Service / Membership Officer for a leading Non for Profit based in the city.

Working 4 days a week (negotiable which days) normal office hours.

You will handling inbound calls, outbound calls and emails from members. The role is a combination of inbound and outbound phone calls and administration. You will be dealing with an older demographic of customers.  

Based in the Brisbane CBD, after probation this is a hybrid working from home 2 days and office 2 days Monday to Friday office hours.  Great team culture, ongoing development, incentives and also, celebrate your birthday with an extra day off

Key Responsibilities include:

  • Speak with current and prior members.
  • Conduct surveys with members.
  • Manage administration processes supporting their membership.
  • Process payments
  • Handle enquiries including application of new members.
  • Retention of members

About you:

  • Strong customer service experience
  • Exceptional communication and interpersonal skills
  • Strong computer skills
  • Strong time management and organisational skills
  • Ability to work in a fast paced, high-pressured environment.
  • Longevity in you your prior roles
  • Ability to build a strong relationship with the client.

You will ideally have a background working in Customer Service or Administration.  We are open to candidates that are working in retail/hospitality looking for a career move.

You will be driven to provide a fantastic service to your customer.  

Apply today or call Vanessa or email

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