Customer Service Administrator

1 week ago

Brisbane, Queensland, Australia Dynamic Door Service Full time $45,000 - $70,000 per year

BX Bunka Australia, specifically Dynamic Door Service, is looking for a competent individual to fill the role of customer service administrator for a 6 month period.  Working out of our Clontarf office, the successful incumbent will need to possess the following.

Requirements:

  • High level of Customer Service skills
  • High level of Data Entry Accuracy
  • Excellent presentation and telephone manner
  • Excellent communication and organisational skills
  • Intermediate computer skills
  • Proven ability to work without supervision, with a high level of initiative and problem-solving skills and effective management of changing workloads.
  • Capability to work in a high paced busy environment.
  • Previous experience is preferred but not necessary.
  • Full training is provided.

Duties:

  • Receive and direct telephone calls and relay conversation and pertinent messages to others while maintaining accuracy, clarity and confidentiality.
  • Creating daily appointment schedules where necessary including quoting parts & accessories and invoicing after services has been completed.
  • Liaising with builders & homeowners with service enquires
  • Contacting customers for payment including follow up payments.
  • Ensure that all Data entry is done with a high level of accuracy.
  • Ensure the proper filing of documents.
  • Where requested by management, participate in meetings, and take down relevant notes during the process.
  • Be aware and adhere closely to the rules and regulations, policies and procedures of the organisation and familiarise yourself with internal Computer systems.

Apply now if you are looking for an exciting new career

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