Customer Service

3 days ago

Brisbane, Queensland, Australia Reactive Plumbing Services Full time $60,000 - $80,000 per year

A bit about us:

Reactive Plumbing, Drains and Electrical is a rapid response residential plumbing, drains and electrical service company.

We have a great team with a very strong focus on customer service and delighting our clients with a 5 star service experience every time.

Our mission is to provide responsive, reliable & quality service that delivers exceptional value, exceeding above & beyond our client's expectations.

Who we're looking for:

We're currently on the lookout for a customer service / dispatch co-ordinator to delight our clients with an amazing customer service experience as well as organise and schedule our technicians days.

The role we're looking to fill is currently for full time and office based.

We're looking for someone who is very well organised, has great communication skills and a high level of attention to detail and is proactive in getting things done.

In this role, you'll be working close with the service manager to make sure the right technicians go to the right calls and you'll also be responsible for tracking technicians performance and data into Microsoft Excel spreadsheets for managers and senior management to view technician performance.

Key responsibilities for this role:

  • Scheduling technicians to jobs within our booking time frames
  • Communicating well with clients and techs to ensure that clients are always up to date on our arrival times
  • Updating the technicians and clients as soon as any changes may apply to keep them in the loop
  • Always communicating
  • Sending the right technicians to the right jobs based on the work type. We will provide a clear understanding and training around this
  • Checking and closing out all jobs paperwork and ensuring that the job information, plumbing inspection sheets have all been filled in correctly and updated accordingly with photos, forms into the job management system (we use Servicem8 - very user friendly). We will provide the training to assist.
  • Organising with our suppliers to check if materials that have been ordered have come in and scheduling the jobs accordingly
  • Ensuring QBBC documentation is done accurately for compliance.
  • Keeping clients up to date on when parts will be arriving and a time frame / expectation being set for when we will be able to attend and install the work
  • Maintain and form strong relationships with the technicians, other staff members and our clients
  • Tracking technicians sales and KPI's for the managers, senior management and technicians to view.
  • Perform other adhoc office tasks as required

About you:

  • Exceptionally well organised
  • Can work in fast paced environment
  • 2+ Years Experience Preferred
  • Professional
  • Quality work and a high standard
  • Great communication skills
  • High level of attention to detail
  • Great at multi tasking
  • Willing to go above and beyond to impress and serve our clients

If you think this role sounds right for you, then please send your resume to

  • Customer Service Administrator

    5 days ago

    Brisbane, Queensland, Australia Dynamic Door Service Full time $45,000 - $70,000 per year

    BX Bunka Australia, specifically Dynamic Door Service, is looking for a competent individual to fill the role of customer service administrator for a 6 month period.  Working out of our Clontarf office, the successful incumbent will need to possess the following.Requirements:High level of Customer Service skillsHigh level of Data Entry AccuracyExcellent...

  • Customer Service

    5 days ago

    Brisbane, Queensland, Australia Leeward Group Pty Ltd Full time $60,000 - $80,000 per year

    Join Our Team: Customer Service - Bookings Coordinator – Shipping & LogisticsLocation: Brisbane, Melbourne, Sydney or Perth (Hybrid)Job Type: Full-TimeReports to: Customer Service SupervisorAre you highly organised, customer-focused, and passionate about keeping operations running smoothly? Nautical Shipping, a proud member of the Leeward Group, is seeking...

  • Customer Service

    3 days ago

    Brisbane, Queensland, Australia Get Parked Full time $104,000 - $130,878 per year

    About UsAt Get Parked and Spaces, we're all about turning under-utilised commercial sites into useful ones — whether it's parking, office, storage, or event space. Since 2013, we've been innovating how people access and experience space, and our small, ambitious team thrives on delivering genuine, memorable experiences for our clients every day.About the...

  • Customer Service

    4 days ago

    Brisbane, Queensland, Australia People2people - Brisbane Full time $45,000 - $60,000 per year

    Temporary Opportunity3.5 Month RoleMonday to Friday, 10am – 4pmBrisbane CBD LocationImmediate StartFree Parkingpeople2people are currently looking for a customer-focused professional to join an inbound customer service team for a period of 3.5 months.. This role runs Monday to Friday, 10am – 4pm, and offers the convenience of CBD location with free...

  • Customer Service

    5 days ago

    Brisbane, Queensland, Australia Bricon Industries Pty Ltd Full time $104,000 - $130,878 per year

    Bricon Industries is a family owned supplier of construction fasteners throughout South East Queensland for 10 years.A position is currently available for a full time Customer Service/Counter Sales/Data Entry person based at our Slacks Creek branch. This role is Monday to Friday 8am-4pm (no weekend work).Responsibilities include but are not limited...

  • Service Technician

    3 days ago

    Brisbane, Queensland, Australia Dynamic Door Service Full time $60,000 - $80,000 per year

    Dynamic Door Services is looking for a competent individual to fill the role of a Service Technician on a permanent, full-time basis. Working out of our Brisbane offices, the successful incumbent will need to possess the following;Requirements:· Having skills with Service/ Technical / Electrical exposure/ experience would be advantageous.· Hold a current...

  • Customer Service

    2 days ago

    Brisbane, Queensland, Australia Bunzl Australasia Limited Full time $60,000 - $80,000 per year

    Full time position in Eagle Farm (Mon – Fri) in a brand-new officeDynamic position working collaborating with operations and sales teamsExcellent opportunity to join a company that thrives on its industry and encourages career progressionWHY BUNZL?As one of the world's largest providers of distribution and outsourcing services across the Facilities...

  • Service Installation Technician

    3 days ago

    Brisbane, Queensland, Australia Redlands Pool Service Full time $60,000 - $80,000 per year

    About the role Redlands Pool Service is seeking a full-time Service Installation Technician to join our growing team in Victoria Point, QLD. In this critical role, you will be responsible for the delivery and installation of pool equipment and systems to our valued customers across the local area. Utilising your strong technical expertise, you will play a...

  • Service Assistants- Customer Service

    2 weeks ago

    Brisbane, Queensland, Australia Spanos Retail Group Full time $25,000 - $40,000 per year

    Services Assistants- Customer ServiceCasual & Part-Time positions across early morning weekdays and weekends (from 5.30am)Are you passionate about providing excellent customer service?Do you love working in a dynamic, fast-paced environment?We want YOU to be part of our teamKey Responsibilities:Assist customers with their shopping needs and provide helpful...

  • Customer Service Officer

    3 days ago

    Brisbane, Queensland, Australia UQ Res Full time $45,000 - $65,000 per year

    UQ Residences has been established as a controlled entity of the University of Queensland to operate all accommodation owned by the University, offering best-practice student care and well-being that sets the benchmark for university student housing.PRIMARY PURPOSE OF POSITIONAssist in the delivery of all areas of customer focussed operations at UQ RES. ...