Customer Service

4 days ago

Brisbane, Queensland, Australia Leeward Group Pty Ltd Full time $60,000 - $80,000 per year

Join Our Team: Customer Service - Bookings Coordinator – Shipping & Logistics

Location: Brisbane, Melbourne, Sydney or Perth (Hybrid)

Job Type: Full-Time

Reports to: Customer Service Supervisor

Are you highly organised, customer-focused, and passionate about keeping operations running smoothly? Nautical Shipping, a proud member of the Leeward Group, is seeking a detail-oriented Customer Service - Bookings Coordinator to join our Brisbane team. If you thrive on accuracy, enjoy solving problems, and want to contribute to seamless logistics solutions, this role is for you.

What You'll Be Doing


• Manage bookings inboxes and accept customer bookings within agreed response times.


• Liaise directly with customers to resolve queries and provide updates.


• Accurately enter bookings into CargoWise One (CW1) and maintain ICD destination records.


• Monitor vessel schedules and communicate changes to customers (ETA/ETD updates, vessel delay notices).


• Prepare and distribute shipping documentation and booking reports.


• Oversee equipment management, including DG, awkward cargo, and special equipment applications.


• Add and manage incidental and terminal charges, ensuring accurate invoicing.


• Investigate container damage claims and escalate where required.


• Collaborate with Sales, Customer Service, and Operations to ensure smooth workflows.

What We're Looking For


• 2–3 years' experience in a similar role within shipping, freight forwarding, or logistics.


• Strong organisational and administrative skills with excellent attention to detail.


• Excellent communication and customer service skills (written and verbal).


• Proficiency in CargoWise One and Microsoft Office Suite.


• Ability to prioritise tasks, multitask, and meet tight deadlines.


• Problem-solving mindset with a proactive approach.


• Collaborative, adaptable, and aligned with Leeward Group's values of positivity, accountability, and teamwork.

Why Join Us?

At Leeward Group, we don't just focus on results; we focus on how we achieve them. You'll be part of a people-first culture that:


• Encourages initiative, development, and recognition.


• Supports flexibility and work-life balance.


• Values every voice, yours included.

If you're ready to grow your career in a supportive, fast-moving environment, we'd love to hear from you.

Apply today and join Nautical Shipping – where your success and achievements are celebrated

Want to Find Out More?

Website: Home - Nautical Shipping

LinkedIn:

Questions: - /

Please address your application to: People & Culture Coordinator

*Please note: We only accept applications through the APPLY button*

Leeward Group and its entities are an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment with any entity in Leeward Group is subject to the satisfactory outcome of a National Criminal Records (Police) Check.

  • Customer Service Administrator

    4 days ago

    Brisbane, Queensland, Australia Dynamic Door Service Full time $45,000 - $70,000 per year

    BX Bunka Australia, specifically Dynamic Door Service, is looking for a competent individual to fill the role of customer service administrator for a 6 month period.  Working out of our Clontarf office, the successful incumbent will need to possess the following.Requirements:High level of Customer Service skillsHigh level of Data Entry AccuracyExcellent...

  • Customer Service

    4 days ago

    Brisbane, Queensland, Australia Superior Food Services Full time $60,000 - $80,000 per year

    About usSuperior Food Services is an Award-winning market leader in Food Service distribution. We pride ourselves on being at the forefront of customer service excellence and providing valued offerings to our customers.Due to the continual growth of our organisation, we are actively seeking applications for our next Customer Service superstar to join our...

  • Customer Service

    3 weeks ago

    Brisbane, Queensland, Australia Sime Motors Australia Full time

    We currently have an excellent opportunity for a Customer Service & Sales Support to join our Wacol team. Overview Supporting the sales team with day-to-day activities to enable them to successfully deliver a great customer experience. The role involves working with the sales teams to ensure the customer is fully informed on all aspects of their...

  • Customer Service

    3 weeks ago

    Brisbane, Queensland, Australia Sime Motors Australia Full time

    We currently have an excellent opportunity for a Customer Service & Sales Support to join our Wacol team.OverviewSupporting the sales team with day-to-day activities to enable them to successfully deliver a great customer experience. The role involves working with the sales teams to ensure the customer is fully informed on all aspects of their purchase,...

  • Customer Service

    2 days ago

    Brisbane, Queensland, Australia Private Advertiser Full time $60,000 - $80,000 per year

    We're Looking for Our Next Customer Service / Administration Officer SuperstarAre you passionate about delivering excellent customer service while staying organised and efficient? We are a 100% Australian-owned and operated packaging company, and we're on the hunt for a motivated, proactive, and detail-oriented individual to join our team as a Customer...

  • Customer Service

    2 days ago

    Brisbane, Queensland, Australia KBH Solutions Full time $60,000 - $80,000 per year

    We are looking for a Customer Service / Membership Officer for a leading Non for Profit based in the city.You will handling inbound calls, outbound calls and emails from members. The role is a combination of inbound and outbound phone calls and administration. You will be dealing with an older demographic of customers.   Based in the Brisbane CBD, after...

  • Customer Service

    2 days ago

    Brisbane, Queensland, Australia Get Parked Full time $104,000 - $130,878 per year

    About UsAt Get Parked and Spaces, we're all about turning under-utilised commercial sites into useful ones — whether it's parking, office, storage, or event space. Since 2013, we've been innovating how people access and experience space, and our small, ambitious team thrives on delivering genuine, memorable experiences for our clients every day.About the...

  • Customer Service

    3 hours ago

    Brisbane, Queensland, Australia People2people - Brisbane Full time $45,000 - $60,000 per year

    Temporary Opportunity3.5 Month RoleMonday to Friday, 10am – 4pmBrisbane CBD LocationImmediate StartFree Parkingpeople2people are currently looking for a customer-focused professional to join an inbound customer service team for a period of 3.5 months.. This role runs Monday to Friday, 10am – 4pm, and offers the convenience of CBD location with free...

  • Customer Service

    2 days ago

    Brisbane, Queensland, Australia Bricon Industries Pty Ltd Full time $104,000 - $130,878 per year

    Bricon Industries is a family owned supplier of construction fasteners throughout South East Queensland for 10 years.A position is currently available for a full time Customer Service/Counter Sales/Data Entry person based at our Slacks Creek branch. This role is Monday to Friday 8am-4pm (no weekend work).Responsibilities include but are not limited...

  • Customer Service

    2 weeks ago

    Brisbane, Queensland, Australia Southern Cross Motel Group Full time $60,000 - $90,000 per year

    Company DescriptionThe Southern Cross Motel Group brings the luxury of big city hotels to regional Australia. The group manages 16 award-winning, 4-star motel properties across Queensland, New South Wales, and the Northern Territory. With stylish design and old-fashioned service, we aim to make travel through Australia a relaxing experience.Role...