Aftersales Support Specialist

5 days ago


Rhodes, New South Wales, Australia Chery Motor Australia Pty Ltd Full time $50,000 - $70,000 per year

Job Summary:

We are seeking a detail-oriented and proactive Aftersales Support Specialist to assist our growing warranty and technical team. This role supports claim processing, dealer communications, and internal operations. While prior automotive experience is not required, a strong grasp of administrative processes, excellent attention to detail, and proficiency in Microsoft Office are essential. This is a great opportunity for someone looking to grow into a dynamic role within a national automotive brand environment.

Key Responsibilities:


• Assist in processing warranty claims using internal systems (e.g., Pentana, IDMS).


• Maintain accurate data entry of dealer claims and factory submissions.


• Support warranty documentation control and reporting.


• Respond to dealer and internal team enquiries in a timely and professional manner.


• Assist in tracking warranty part returns, warranty trends, and audit compliance.


• Help maintain records required for warranty processing and audits.


• Contribute to the continuous improvement of administrative and operational processes.


• Provide ad hoc support to the warranty and technical department as required.

Requirements:


• Certificate or Degree in Business Administration or similar field (preferred).


• Strong attention to detail and data accuracy.


• Proficiency in Microsoft Excel, Word, and Outlook.


• Excellent organisational and time management skills.


• Effective communication and interpersonal abilities.


• Willingness to learn internal systems and adapt to new processes.

A proactive mindset with the ability to work both independently and as part of a team. If you're passionate about admin excellence and want to work with a brand that's reshaping the automotive landscape in Australia, we'd love to hear from you Apply now and start your journey with us.



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