Client Success Specialist

5 days ago

Rhodes, New South Wales, Australia CIRCANA (AU) PTY LTD Full time $60,000 - $120,000 per year

Let's be unstoppable together

At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. We have a global commitment to diversity, equity, and inclusion as we believe in the undeniable strength that diversity brings to our business, employees, clients, and communities. With us, you can always bring your full self to work. Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together. Circana is proud to be Certified by Great Place To Work. This prestigious award is based entirely on what current employees say about their experience working at Circana.

Learn more at

What will you be doing?

We are seeking a user-focused, detail-oriented, resourceful individual to support the ongoing success of Emiri (AI tool) client deployments. This role bridges product support, user experience, and development by investigating issues, coordinating resolutions, coaching commercial teams, and managing communication between users, client service teams, and product development.

Job Responsibilities

  • Apply a voice of customer lens to user feedback and issues to surface enhancement opportunities and influence the product roadmap
  • Own issue root cause identification and resolution to triage root causes between feature enhancements, system bugs, and user education
  • Coach commercial teams on the configuration and functionality of Liquid AI; support key client meetings and demos
  • Support setup, configuration, and QA of client models
  • Drive continuous improvement of support processes, tools and user education materials
  • Clearly communicate guidance and resolutions to users or internal teams
  • Test new enhancements or fixes prior to release to ensure quality and expected behavior
  • Prepare concise write-ups of confirmed bugs or feature requests for the development team

Requirements

  • Familiarity with Circana tools, including Unify+ report building
  • 5+ years of experience in client support for data analytics and reporting
  • Background in product or client support, operations, or troubleshooting technical issues, ideally with a focus on data-driven AI tools
  • Analytical and problem-solving skills, with the ability to investigate user reports, logs, and system behavior to identify root causes
  • Strong organisational skills to support multiple client deployments and maintain flawless on-time delivery and service levels
  • Strong communication abilities, especially in simplifying technical concepts for non-technical users and collaborating across teams
  • Tech-curious mindset, comfortable learning prompt engineering and system behavior, with a process-driven approach to managing issues, QA, and feedback loops
  • Familiarity with AI systems, natural language processing tools, or machine learning products
  • Experience using tools like Jira, Confluence, or similar issue tracking and documentation systems

Ready to make an impact?

If you're passionate about data, thrive in a collaborative environment, and want to be part of a company that values your growth—we'd love to hear from you

Apply now and let's build something great together.

If you require accessibility support or would like to request reasonable adjustments during the recruitment process, we encourage you to reach out to us at

Prospective candidates may be asked to consent to background checks (in accordance with local legislation and our candidate privacy notice). Your current employer will not be contacted without your permission.

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