IT Specialist

**IT SPECIALIST**

**Rhodes, NSW**
- Join Nespresso's IT Team: Where Passion Meets Purpose and Innovation Drives Our Success
- Committed to sustainability & B-Corp certified
- Share your passion for coffee

Are you ready to bring a little extraordinary into your life? At **Nespresso**, we blend vibrant people and products together to create careers that elevate coffee and your everyday. It's just the beginning of how we transform lives with every cup. Because a **Nespresso** cup of coffee can deliver an extraordinary experience while creating greater value for both society and the environment.

To achieve this, we live by four behaviours. **We Inspire, we Care, we Act, and we iNnovate**. Each one of these reflects who we are and how we interact with one another and with the world around us. We live a culture that is built on the principal belief that individually and collectively we can.

Your Next Tech Adventure Starts Here We have an exciting opportunity for a tech-savvy, people-focused, problem-solving **IT Specialist** to join our **Nespresso Oceania IS/IT team**, located in Rhodes. Reporting to the IS/IT Manager, you will be responsible for administrating and maintaining the IT infrastructure & Services for all sites in the Australia and New Zealand market.

If you’re the kind of person who gets excited about servers, networks, and helping people get the most out of their tech — this role is for you

**As our IT Specialist, you will be the go-to IT hero and will....**
- Provide offsite and onsite IT support for all offices and Boutiques across the ANZ region - including LAN/WAN, 4G/5G commercial devices, meeting rooms, and corporate software
- Offer technical support and guidance to users for optimal use of hardware and software
- Support the CRC cloud telephony system (Genesys)
- Administer mobile devices using ABM and AirWatch MDM
- Lead IT projects from initiation to completion, ensuring seamless transitions to business as usual
- Drive continuous service improvements and implement new processes
- Manage IT inventory, including asset registration, reallocation, and disposal
- Oversee IT logistics and procurement of hardware/software in collaboration with the IS/IT Manager
- Maintain IT infrastructure documentation, procedures, and user guides
- Escalate and resolve issues in collaboration with HQ, Nestlé, and external vendors
- Support IT security and compliance initiatives
- Provide backup helpdesk support during peak periods
- Deliver user training and promote best practices in IT usage
- Travel within the region and attend key corporate events as required

**Bring your best to the role with...**
- A degree in IT or Business Admin (or a combo of both)
- 4+ years of experience in a similar role.
- Microsoft 365, Windows environments, Networking and IT infrastructure knowledge and experience
- Previous experience in project management
- Bonus points for AI tool know-how (ChatGPT, Copilot) and Power Platform skills
- ITIL knowledge and certifications like MCP, MCSA, or CCNA are highly regarded
- A proactive mindset, adaptability, and a genuine passion for helping people

**How you will be rewarded**

With respect at our core, our employees have the space to be innovative and unique - all while working together as a vibrant and dynamic team. It's part of what makes working here an excellent experience, including the way we give back to our employees.
- Receive a Nespresso machine, monthly credit for our products, and exclusive staff discounts across the Nespresso range
- Annual bonus incentive program
- Access to additional days of leave to support your health and wellbeing
- Enjoy flexible working arrangements
- Exceptional training and continuous personal Development opportunities
- Quarterly staff recognition through our GreatNes awards

**Please note**:

- To be considered for this role you must have full working rights within the relevant location.
- Applicants will be required to undergo pre-employment checks, including but not limited to health checks, prior to appointment to this role.

**People are at the heart of our success - all 14,000 of them for Nespresso globally. We actively cultivate diversity, inclusion and belonging in the workplace. We celebrate individuality, believing that your authenticity and uniqueness can help us to grow and thrive together.