Training & Development Manager

The Organisation:

Chery Motor Australia is a dynamic and rapidly growing force in the Australian automotive market. Underpinned by an extensive global capability from its parent company, Chery Automobile Co Ltd founded in 1997 and headquartered in Wuhu, is one of the largest and most innovative manufacturers in China. With a strong focus on research and development, Chery has become an industry leader in engineering, new energy propulsion and intelligent technologies, boasting 14,000+ patents worldwide.

Omoda Jaecoo is a premium, new automotive subsidiary as part of Chery Automobile, a global leader in automotive design, manufacture and technology. Within Chery's expansive portfolio, Omoda Jaecoo is committed to producing stylish, feature rich vehicles designed for lifestyle adventurers and urban dwellers alike. With a focus on blending cutting-edge technology, distinctive design, and robust engineering, Omoda Jaecoo aims to redefine the driving experience in the SUV vehicle segment.

In Australia, Omoda Jaecoo operates within Chery Motor Australia, a subsidiary of Chery Automobile. Through this relationship, Omoda Jaecoo leverages Chery's extensive resourcing and established operations to bring exceptional vehicles and services to the local market. The Omoda Jaecoo brand is committed to developing a client-centric culture and offering vehicles that align with the unique requirements of an Australian market, catering to those seeking reliability, comfort and value.

Role Summary:

The Training & Development Manager at Omoda Jaecoo is pivotal to improving the effectiveness of customer facing productive staff including Sales Managers and Consultants through implementation of a structured learning program. A key success factor is the management of both internal and external resources to define a blend of online and F2F sale process and product-based training activity. It will be important to create a learning culture throughout the expanding Omoda Jaecoo dealer network in support of the ongoing growth of 50+ Sales Managers and 100+ Sales Consultants nationally.

Role Dimensions:

The training and development function covers a broad range of related elements:

· Target Audience: Sales Managers and Sales Consultants

· Topics: Brand, Product, Process, Programs

· Forums: Online, Classroom, F2F, 1:1, Experiential

· Competency: Introductory, Intermediate, Advanced

· Measurement: Quiz, Mystery Shop, CSI / NPS

· Accreditation: Formal Recognition of Achieving Alumni

· Culture: Excellence and Achievement through Continuous Learning

· Orientation: Onboarding of New Dealers and Staff Appointments

· Recognition and Award: Omoda Jaecoo Summit Club Rewards Program

· CRM: Profiling, Needs Identification, Analytics

· Standards: Commercial Policy, Code of Conduct, Presentation

The establishment and subsequent development of an expanding dealer network requires strategic support. Focused on ensuring sustainable growth, the role partners closely with internal teams to implement Omoda Jaecoo retail operational standards, optimising business process and driving key performance metrics. The Training & Development Manager provides hands-on guidance in areas such as sales process, new product launches and customer experience, ensuring dealers are best equipped to meet commercial goals and fostering a strong brand reputation. The role demands strategic thinking, effective relationship building and an in-depth knowledge of retail channel operations in support of successful integration and growth of the Omoda Jaecoo dealer network across Australia.

Role Responsibilities:

· Establish objectives to improve quality of the customer experience through focus on lead management, inquiry conversion and effective sale process.

· Develop supporting plans in consultation with management and regional staff from network surveying to ascertain competency through assessment and allow a baseline target to be set.

· Gather information to produce needs analysis for profiling of the network to establish programs covering introductory, intermediate & advanced knowledge and experience levels.

· Design and compile both product and process training content for delivery based on network research findings utilising brand centric presentation and messaging.

· Consider target audience, communication channel, staging and tier levels in content development including quiz checks to measure the extent to which learning has occurred.

· Prioritise Sales Manager learning program roll-out to ensure preferred behaviour is reinforced with retail leaders in advance of Sales Consultant training to optiimise course effectiveness.

· Ensuring constructive feedback is received from course participants upon training completion and engaging in regular internal consultation to evolve syllabus content.

· Leverage the Summit Club Rewards Program to ensure a collegiate-style culture of excellence pervades across the network and instil healthy competition to inspire maximum commitment.

· Contribute as a key stakeholder to new product launch events including offsite classroom seminars, hands-on driving, competitor comparison, all aided by online reference content.

· Maintain accurate database records of all network staff with the assistance of the Network Coordinator and ensure training policies are consistently upheld.

· Control the Training & Development budget, proposing an annual learning schedule plan for execution of a blended learning program within financial parameters set.

Role Tasks & Accountabilities:

· Develop a clear understanding of dealership productive staff through regular surveying to shape future learning from insights identified.

· Utilise services of external providers to execute 'road to a sale' and '6-position' sale process training relevant to cadets, consultants and experienced high performers to grow all abilities.

· Schedule a course agenda at the commencement of each new year to ensure ample notice for participants and leverage regional staff for support in the recruitment of attendees.

· Proactive database management to target relevant dealership staff for specific courses in support of their progression through a staged learning and development career plan.

· Acknowledgement and recognition are to be central themes that act as staff retention measures through encouragement and reward.

· Utilise internal Product, Technical and Marketing Specialists for the Training and Development Manager to act as principal author of product-based training content for subsequent delivery.

Essential Credentials:

· Able to build positive and collaborative relationships across all levels to achieve results

· Use of clear, concise and targeted communication through active listening and persuasiveness

· Customer centricity to apply empathy to meet the desires & ambitions of the target audience

· Building trust across the broader eco-system promoting organisational values and behaviors

· Driving ongoing improvement to diligently enhance processes and actively supports change

· Decision making applying knowledge and experience to apply practical solutions

· Planning and organising for effective time management and to be responsible for actions

· Problem solving to identify and manage appropriate solutions through considering all facts

· Results oriented and determined to reach goals by insisting on high performance standards

· Assume responsibility and accountability for the completion of all key tasks

· Actively identify new ways of learning and apply new techniques in imparting knowledge

· Maintain an awareness of the competitive environment and broader industry developments

To be successful:

The role demands a driven individual with a passion for the automotive industry who will strive to achieve results while developing a disciplined & structured process for dealer engagement.

· 5+ years experience in a similar OEM Automotive role

· Bachelor's degree in a commercial discipline, marketing, HR or related field

· Outstanding communication skills and problem-solving ability

· Strong interpersonal and human relations skills

· Proficiency with MS Excel, PowerPoint, Word, CRM, etc

· An empathetic approach and results-oriented with a desire for career growth

Why Omoda Jaecoo Motor Australia:

Omoda Jaecoo Australia is an energised team, collectively focused on growth and future success through a single-minded commitment to excellence.

We offer:

· A generous package including performance-based reward

· Annual and parental leave benefits, and more

· EAP Converge for personal or work-related support

· Health & Wellbeing resources

Should you seek to be a part of a dynamic & progressive team at Omoda Jaecoo Motor Australia, please submit your resume for consideration. If shortlisted, you will be contacted to undertake next steps. We are an equal opportunity employer and thank all applicants for their interest to be part of the Omoda Jaecoo team