Internal Sales

ABOUT US

Midwich is renowned throughout the world for its technical solutions and work with the world's leading brands. Our global reach is married with local knowledge and expertise to help us deliver outstanding and multi-award-winning customer service.

We are focused on the audio-visual technology sector in the B2B environment, participating in many projects across numerous industries covering workplace technology, critical infrastructure & operations, education, digital transformation and much more.

Our company is committed to fostering a positive team culture and providing opportunities for personal and professional growth. The successful candidate will have the opportunity to learn from experienced mentors and work in a supportive and productive environment.

THE ROLE

The Business Development Executive is an internal sales role at Midwich which is responsible for helping drive the growth of the company's market presence and revenue generation through proactive engagement with new and current customers.

The primary objective is to increase both value and frequency of spend within select channel partner segments, ultimately increasing monthly trading accounts and profitability.

The roles primary focus in on establishing and nurturing initial relationships that can be handed off to select account managers when at specific account development metrics have been achieved. The role will also require to manage assigned accounts in a defined territory team.

This role is based in Chatswood, Sydney.

KEY RESPONSIBILITIES

Onboarding New Accounts:

• Lead the onboarding process for new clients, ensuring a smooth and efficient transition from the sales team to active engagement.
• Understand the needs and goals of new accounts, ensuring that Midwich's solutions align with their business requirements.
• Coordinate internal teams (sales, operations, and support) to provide seamless integration and support during the onboarding process.
• Provide clients with necessary product training, resources, and support to help them get the most out of Midwich's offerings.

Proactively Engaging Non-Trading Accounts:

• Identify and reach out to non-trading or dormant accounts with the objective of re-engaging them and driving spending activity.
• Develop tailored outreach strategies and campaigns to rekindle relationships with these accounts, utilising phone calls, emails, and other communication methods.
• Analyse historical account data to understand past buying patterns and create personalized offers or promotions to encourage activity.
• Monitor non-trading accounts' activity and assess key factors that may be impacting their engagement or spending.

Building and Nurturing Relationships for assigned accounts:

• Cultivate long-term relationships with both new and dormant clients by providing value-driven communication, offering solutions, and ensuring excellent customer service.
• Serve as the main point of contact for clients during their onboarding phase and initial post-sale stages, ensuring client satisfaction and successful engagement.
• Regularly check in with non-trading accounts to address concerns, offer new solutions, and identify opportunities for reactivation.

Sales and Revenue Growth:

• Actively work towards achieving sales targets and KPIs related to new account acquisition and re-engagement of non-trading accounts.
• Assist in promoting new products or services to dormant clients, ensuring that they are aware of the latest offerings and how they can benefit their business.
• Drive growth in both newly onboarded and previously dormant accounts by strategically encouraging new purchases or ongoing business relationships.

Reporting and Documentation:

• Track and document all communications and activities with new and non-trading accounts, ensuring accurate and up-to-date records in the CRM system.
• Report on account status, sales progress, and potential issues to senior management, ensuring full visibility of efforts and outcomes.
• Provide feedback on account trends, challenges, and successes to the sales and marketing teams for continuous improvement.

Cross-Functional Collaboration:

• Collaborate with the sales, marketing, and customer support teams to ensure that all internal stakeholders are aligned and working effectively toward engaging new and dormant accounts.
• Provide insights to the marketing team regarding potential campaigns and content to re-engage dormant accounts and onboard new ones more effectively.

Market Insight and Strategy Development:

• Stay up-to-date on industry trends, client needs, and competitor activity to identify new opportunities for account reactivation and new account acquisition.
• Work with the management team to help develop strategies that will increase account retention, activity, and overall engagement with Midwich's services.

Customer Feedback and Improvement:

• Collect and analyse customer feedback to help improve the onboarding process, as well as strategies for re-engaging dormant clients.
• Recommend improvements in client interaction strategies based on feedback and adjust approaches to maximize client satisfaction and retention.

ABOUT YOU

• Proven experience in sales, with a track record of meeting or exceeding sales targets
• Strong communication and interpersonal skills
• Ability to build and maintain relationships with customers
• Positive and solution-focused attitude
• A passion for personal and professional development
• A Team player

WHATS ON OFFER

• Competitive salary and benefits package
• Employee shares after qualifying period.
• Free use of gym & showers in our office building
• Central location at Chatswood interchange - 5 minutes from train, metro, buses; close to all amenities.
• Opportunities for career growth and development
• A supportive, dynamic & fun team culture
• Mentorship
• The chance to work with a global market leader in audio visual

If you are a driven individual with a passion for sales and personal development, we would love to hear from you This is an exceptional opportunity for the right candidate and a fantastic opportunity to develop a long term, rewarding and successful career.

HOW TO APPLY

To apply, please send your resume and cover letter via APPLY below. For more information about our business, please visit

Midwich is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

• Due to the expected high number of applicants, we regret that only short-listed candidates will be responded.