Service Administrator

4 days ago

Pakenham, Victoria, Australia Cummins Talent Acquisition Full time $104,000 - $130,878 per year

We are looking for a talented Service Administrator to join our team specializing in Customer Service for our Branch Location in Pakenham, Melbourne, Victoria. This role will be a part time position (0.6 FTE).

Days and Hours of Work - 3 days a week, Wednesday to Friday, 8am to 4PM

In this role, you will make an impact in the following ways:

  • Serve as the primary point of contact with customers either on the phone or at the branch, developing positive relationships with key customers.
  • Analyze customers' needs, gather pertinent information, and open work orders.
  • Provide quotes, develop claims, prepare repair plans, schedule work, and provide status updates to customers on repair work.
  • Create complex work orders including diagnostic plans, quotes, and repair plans by determining the length of repair based on parts and labor availability; review plans with the Service Supervisor/Team Lead prior to customer contact.
  • Work with the Service Supervisor and/or Team Lead to schedule job assignments.
  • Develop positive relationships with key customers; resolve customer concerns regarding Cummins' or distributor warranties; explain charges to customers.
  • Monitor key performance metrics for the workshop, including labor productivity and customer satisfaction.

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