Service Administrator

4 days ago


Pakenham, Victoria, Australia Cummins Inc Full time $60,000 - $80,000 per year

We are looking for a talented Service Administrator to join our team specializing in Customer Service for our Branch Location in Pakenham, Melbourne, Victoria. This role will be a part time position (0.6 FTE).

Days and Hours of Work - 3 days a week, Wednesday to Friday, 8am to 4PM

In this role, you will make an impact in the following ways:

  • Serve as the primary point of contact with customers either on the phone or at the branch, developing positive relationships with key customers.
  • Analyze customers' needs, gather pertinent information, and open work orders.
  • Provide quotes, develop claims, prepare repair plans, schedule work, and provide status updates to customers on repair work.
  • Create complex work orders including diagnostic plans, quotes, and repair plans by determining the length of repair based on parts and labor availability; review plans with the Service Supervisor/Team Lead prior to customer contact.
  • Work with the Service Supervisor and/or Team Lead to schedule job assignments.
  • Develop positive relationships with key customers; resolve customer concerns regarding Cummins' or distributor warranties; explain charges to customers.
  • Monitor key performance metrics for the workshop, including labor productivity and customer satisfaction.

To be successful in this role you will need the following:

  • Demonstrated administrative experience in Automotive, Construction or other  Trade related fields.
  • Experience of delivering first class customer service
  • Demonstrate care and attention to detail
  • Experience or knowledge of automotive industry would be highly beneficial.
  • Ability to collaborate effectively with fellow service administrators to ensure smooth handovers and continuity between workdays


  • Pakenham, Victoria, Australia Mesh & Bar Full time $60,000 - $90,000 per year

    About the role Mesh & Bar is seeking a dedicated Customer Service Officer to join our team in our Pakenham, VIC location. This full-time role will be responsible for providing outstanding customer support and ensuring customer satisfaction across all interactions. NOTE: This role is for a 1 year contract, replacing an existing role who will be taking...


  • Pakenham, Victoria, Australia VMCH Full time $45,000 - $60,000 per year

    Part time opportunity at VMCH, PakenhamGreat Culture with fun, friendly team and supportive environmentExcellent Not for Profit Salary Packaging BenefitsAbout the roleWe are looking for reliable, caring and compassionate Domestic Services Assistants (DSA) to bring joy to our resident's day. Working as part of a friendly and close-knit team, you...

  • Employment Coach

    1 week ago


    Pakenham, Victoria, Australia SYC Full time $60,000 - $90,000 per year

    Are you looking for a role where you can make a difference?As an Employment Coach you will actively engage with participants to overcome career challenges, develop essential skills, and achieve their employment goals. SYC delivers employment services at over 50 locations throughout Australia. We are currently looking for an Employment Coach to join our team...


  • Pakenham, Victoria, Australia Wall Street Full time $40,000 - $60,000 per year

    **About Us TC Boxes was born with the simple objective of providing safe, reliable and secure storage solutions to tradies of Australia. As TC Boxes grew, they found it was not just trades who needed toolboxes, Campers need canopies, hunters needed dog boxes and a few of us just needed somewhere to put things on the ute. About the Role** We're looking for...

  • Retail Merchandiser

    13 hours ago


    Pakenham, Victoria, Australia Crossmark Australia Full time $65,536 - $67,328 per year

    Retail Merchandiser – Pakenham - VIC (Car and License Required)Live in Pakenham, Officer or surrounds? Want a job that fits in with school runs, appointments, and everyday life?Employment Type – CasualCrossmark, a Great Place to Work certified organisation is offering ongoing casual work in your local area, hours per week, Monday to Friday. No experience...

  • Retail Merchandiser

    10 hours ago


    Pakenham, Victoria, Australia CROSSMARK Australia Full time $40,000 - $60,000 per year

    Retail Merchandiser – Pakenham - VIC (Car and License Required) Live in Pakenham, Officer or surrounds? Want a job that fits in with school runs, appointments, and everyday life?Employment Type – CasualCrossmark, a Great Place to Work certified organisation is offering ongoing casual work in your local area, hours per week, Monday to Friday. No...


  • Pakenham, Australia Cummins Inc. Full time

    **DESCRIPTION** We are looking for a talented Service Administrator to join our team specializing in Customer Service for our Branch Location in Pakenham, Melbourne, Victoria. This role will be a **part time position** (0.6 FTE). **Days and Hours of Work - 3 days a week, Wednesday to Friday, 8am to 4PM** **In this role, you will make an impact in the...


  • Pakenham, Australia Findex Full time

    We are looking for an energetic and motivated individual to join our team in Pakenham as a Client Services Administrator. Findex is building a workplace that is unrestrained by geography and hierarchy. A workplace that is connected through technology. A workplace that values your needs and allows you to be the best version of yourself. Write your next...


  • Pakenham, Australia Reach Gymnastics Full time

    Do you love working with children, love to provide exceptional customer service and have flexible availability? We are looking for an experienced customer service officer who is committed, motivated, reliable and organised. Shifts initially are Mondays and Wednesdays 3.30pm-6.30pm, with additional hours available for the right person. Knowledge of...


  • Pakenham, Australia The Company Real Estate Full time

    **RECEPTION / ADMINISTRATION** The Company Real Estate are premier acreage sales agency & we are expanding. We are currently seeking a permanent full time professional with reception/administrative experience. Must be highly motivated, have excellent communication and computer skills, as well as professional presentation. You will need to be able to...


  • Pakenham, Australia Australia Wide Office Staffing Full time

    $36.40 per hour - Monday to Friday - 4 to 8 weeks - 9am to 5pm or 8am to 4pm - Temporary with a possibility of permanency - Pakenham location **About The Company** Electrical services company specialising in both Residential and Commercial Solar Installations throughout Victoria. **About You** You are an experienced Administration Assistant with the skills...


  • Pakenham, Australia RJ Sanderson Full time

    R J Sanderson & Associates has been a well-established Accounting and Financial firm for more than 30 years. Our reputation is built on an innovative thinking delivered by industry-leading professionals with decades of experience, specialism, and achievement. We have become one of the largest accounting firms in Victoria with multiple offices around the...


  • Pakenham, Australia TXO Systems Pty Full time

    **About us**: TXO, a collective of four brands including MMX, Lynx, and TEQPORT, is a global leader in sustainable telecom network solutions. Our vision: to be the world’s local partner for sustainable telecom networks, drives our commitment to the circular economy. We offer a full range of services to extend the life of telecom networks, from sourcing...

  • Branch Administrator

    2 weeks ago


    Pakenham, Australia Komatsu Full time

    **The Opportunity**: As the face of our Pakenham branch, you'll be responsible for ensuring the smooth running of our branch operations by performing a variety of essential administrative duties. From answering calls and welcoming visitors to processing purchase orders and maintaining registers, you'll be an integral part of our team. You'll also be...


  • Pakenham, Australia Wall Street Full time

    Opportunity to grow and develop your career - Would suit entry level or someone with customer service experience - Be part of a fun and supportive team **T.C Boxes are expanding and looking for some outgoing and enthusiastic individuals to join their Customer Service team. If you know how to talk to people, can problem-solve and know your way around a...


  • Pakenham, Australia Everyday Independence Full time

    Work in an industry leading and person-centred allied health organisation - Culture of high performance, learning and excellence - Be a leader in customer service and relationship management **Administration Partner (Participant Experience)** **Employment Type - Full-time ongoing** **Salary - $32 - $39 per hour depending on experience** **Location -...