Customer Service Officer

3 days ago

Pakenham, Victoria, Australia Mesh & Bar Full time $60,000 - $90,000 per year

About the role

Mesh & Bar is seeking a dedicated Customer Service Officer to join our team in our Pakenham, VIC location. This full-time role will be responsible for providing outstanding customer support and ensuring customer satisfaction across all interactions. NOTE: This role is for a 1 year contract, replacing an existing role who will be taking maternity leave. This is a relatively new, growing branch, which MAY have opportunities beyond the year. This will have to be considered in real time close to completion of the contracted year.

What you'll be doing

  1. Responding to customer inquiries and resolving issues in a timely and efficient manner
  2. Maintaining records of customer interactions and ensuring all documentation is up-to-date
  3. Identifying opportunities to improve customer experience and making recommendations to management
  4. Collaborating with other departments to ensure a cohesive and seamless customer experience
  5. Providing product information and guidance to customers
  6. Handling order processing, returns, and other administrative tasks

What we're looking for

  1. Demonstrated experience in a customer service or client-facing role (optional, not required)
  2. Excellent communication and interpersonal skills, with the ability to build strong relationships with customers
  3. Strong problem-solving and decision-making abilities, with a focus on delivering high-quality customer service
  4. Attention to detail and the ability to multitask in a fast-paced environment
  5. A positive, friendly, and professional demeanor

What we offer

At Mesh & Bar, we are committed to providing our employees with a supportive and collaborative work environment. We offer a competitive salary, opportunities for career development (where applicable), and a welcoming, enjoyable working environment.

About us

Mesh & Bar is a leading manufacturer, processor and supplier of reinforcing steel products serving the construction, infrastructure, and industrial sectors. With decades of experience behind us, we are known for our commitment to innovation, sustainability, and exceptional customer service. Join our team and be a part of our continued growth and success.

Apply now to become our next Customer Service Officer and be a key contributor to our customer-focused team.

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