Receptionist

Looking for a rewarding opportunity in a picturesque setting? Join our team at BIG4 Ballarat Windmill Holiday Park, known for its stunning location and commitment to exceptional customer experiences. As a family owned and operated park, we prioritise creating a warm and welcoming atmosphere for our guests. Be part of a close-knit team where your contributions make a difference. Explore a fulfilling role amidst beautiful surroundings at our extraordinary park. We have a full time position available.

About the Position:

As a Front Office Receptionist, you will be the friendly face of our holiday park, responsible for providing outstanding customer service and ensuring the seamless operation of our front desk. Your warm demeanour, strong communication skills, and organisational talents will play a pivotal role in ensuring our guests enjoy an unforgettable experience.

Responsibilities:

• Guest Welcome & Service: Warmly greet every guest and create a friendly first impression. Treat guests with a genuine, helpful manner and a can-do attitude.
• Reservations & Sales: Manage reservations for cabins, sites and amenities in the property management system (PMS). Process basic transactions and restock small retail items.
• Check-in / Check-out & Payments: Complete arrivals and departures efficiently, issue keys/access codes, and explain park policies. Take deposits, process EFTPOS/online payments and refunds in line with procedures.
• Phones, Email & Online Enquiries: Respond promptly to calls, emails and web enquiries. Provide clear, accurate information about availability, pricing, policies and facilities.
• Administration & Records: Maintain accurate guest profiles, notes and documents in the PMS. Protect guest privacy and handle data in line with company policies
• Cash Handling & Reconciliation: Handle cash and float securely; balance tills and complete end-of-day reconciliations accurately.
• Teamwork & Handover: Liaise closely with housekeeping and grounds staff for room/site status and condition. Write clear shift handover notes so the next team member is set up for success.
• Safety, Security & Compliance: Follow emergency and incident procedures; report hazards, near-misses and injuries promptly. Monitor access control (keys, codes) and keep reception secure. Understand and communicate key guest rules (e.g. pool/spa, pets, noise, vehicles).
• Issue Resolution & Service Recovery: Own guest problems end-to-end: listen, solve, and follow through. Record issues in the guest log; escalate sensitively when needed. Encourage happy guests to leave reviews; capture feedback for improvement.
• Presentation & Facilities Care: Keep reception, recreation room and gym tidy, stocked and inviting at all times.
• Local Knowledge & Recommendations: Stay up-to-date on park facilities, events and local attractions to offer relevant suggestions. Provide practical directions, transport tips and dining/activity recommendations.

About You:

• Available to full time, every second weekend. Available some public holidays.
• Customer service: Exceptional customer service and interpersonal skills.
• Strong Interpersonal skills: Approachable, reliable and team-minded; builds positive working relationships and encourages positive workplace culture.
• Organisation: Strong organisational abilities and an unwavering attention to detail.
• Communication: Effective communication skills, both written and verbal.
• Problem-Solving: Ability to handle challenges and resolve issues effectively.
• Flexibility: Willingness to work weekends and public holidays as required.
• Experience: No previous experience required; we welcome applicants from all backgrounds.

Perks and Benefits

• Great team. Join our supportive team that encourages positive workplace culture and a respectful environment.
• Stable, year-round employment.We operate 12 months of the year, so you'll enjoy consistent hours and job security, even outside peak holiday seasons.
• BIG4 employee perks. Free BIG4 staff membership entitling you to discounts at all BIG4 parks Australia wide.
• Feel-good factor. See the immediate impact of your work on guests' holidays and take pride in presenting one of Ballarat's favourite family parks.

BIG4 Ballarat Windmill Holiday Park is an equal opportunity employer, dedicated to creating an inclusive workplace. We encourage candidates from diverse backgrounds and experiences to apply.