General Manager, Business Strategy

At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections.

ClassPass offers thousands of fitness and wellness experiences worldwide, helping people lead active, balanced lifestyles. Our platform makes discovering and enjoying activities simple, personalized, and joyful—whether it's fitness classes, self-care sessions, a healthy lunch, or a new adventure. Join us in shaping healthier, more vibrant communities around the globe.

JOB FAMILY SUMMARY:

The ClassPass International team is responsible for growing and strengthening our partner ecosystem across global markets. This includes acquiring high-quality new fitness, wellness, and experiential partners, as well as nurturing and expanding relationships with existing partners. Through a combination of market expertise, strong local relationships, and strategic sales and account management, the team ensures we deliver exceptional value to our members and long-term success for our partners.

JOB SUMMARY:

The Senior Regional Manager is responsible for leading business strategy and performance across our Australian and New Zealand markets. This role balances operational ownership, team leadership, and cross-functional influence. The Senior Regional Manager manages the in-market team, working closely with them to drive and execute regional success. Operating with minimal supervision, they ensure commercial success while contributing to the broader department and company goals.

MINIMUM QUALIFICATIONS AND REQUIREMENTS:

• 6+ years of experience in business leadership, account management, customer success, sales strategy, or general management, preferably within a tech-driven or consumer-focused environment;
• 4+ years of team leadership, including hiring, coaching, and managing managers.
• Proven success in leading large, distributed teams and delivering against difficult performance targets.
• Strategic thinker with the ability to balance big-picture planning and on-the-ground execution.
• Highly proficient in performance reporting and executive-level stakeholder management.
• Experience managing high-value accounts and leading commercial negotiations.
• Exceptional cross-functional collaboration and communication skills.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Lead the strategic direction and operational execution of ClassPass' business across a large international region, ensuring alignment with global objectives and growth targets.
• Manage and develop a team of both managers and individual contributors
• Build and maintain relationships with the region's most strategic and high-value partners, serving as a senior-level point of contact and commercial decision-maker.
• Set regional revenue, retention, and expansion goals in collaboration with executive leadership; track AOP performance and lead course correction as needed.
• Represent regional needs and priorities in global planning, budgeting, and forecasting processes; influence resource allocation and strategic direction at the company level.
• Identify and close high-impact commercial opportunities, including regional expansion plays and strategic partnerships that drive long-term growth.
• Monitor regional performance data and trends at a macro level to proactively address risks, optimise execution, and identify scalable best practices.
• May require travel between 20% - 30% of time

Sound like the role for you? We'd love to hear from you Even if you're not 100% sure about potential fit, we still encourage you to apply. We're looking for the right person, not the perfect series of checkboxes.

Playlist is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.

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