Account Manager

Additional Information

Job Number

Job CategorySales & Marketing

LocationW Brisbane, 81 North Quay, Brisbane, Queensland, Australia, 4000

ScheduleFull Time

Located Remotely?N

Position Type Management

NATURAL TALENT

Are you a strategic sales professional with a passion for creating unforgettable experiences and driving commercial success? Do you thrive on building high-value partnerships and leading initiatives across diverse market segments? W Brisbane is seeking a dynamic Account Manager to lead our Entertainment, MICE/PCO, and Local Business Development efforts.

CURATING ORIGINALITY TAKES TALENT

W Brisbane located at 81 N Quay, Brisbane City QLD 4000 is hiring an Account Manager to join our Sales team. As Account Manager, you will be responsible for managing and growing key accounts across the entertainment and MICE/PCO segments, while also identifying and converting new local business opportunities. You will be a trusted advisor to clients, a collaborative partner to internal teams, and a driving force behind revenue generation across all hotel offerings. Responsibilities include:

• Lead strategic account management for entertainment, MICE/PCO, and local business segments
• Develop and execute targeted sales strategies to drive revenue and market share
• Proactively source, qualify, and convert new business opportunities
• Manage the full sales cycle including quoting, contracting, and relationship management
• Deliver tailored proposals and responses to client enquiries within 24 hours
• Host impactful Insider Tours and client entertainment experiences
• Collaborate with operations and the W Insider to ensure seamless event execution
• Conduct post-event reviews and follow-ups to secure repeat business
• Represent W Brisbane at industry events, trade shows, and networking functions
• Monitor market trends and competitor activity to inform strategy and positioning
• Drive cross-functional revenue across rooms, B&F, events, spa, and more

ABOUT YOU

• Minimum 3–5 years' experience in hotel sales or account management
• Proven success in managing entertainment and MICE/PCO accounts
• Strong business development acumen and negotiation skills
• Excellent relationship-building and stakeholder management capabilities
• High level of professionalism, creativity, and strategic thinking
• Strong communication skills and attention to detail
• Proficiency in Microsoft Office and CRM systems
• Passion for hospitality, events, and delivering exceptional guest experiences

BENEFITS

• The best hotel training opportunities produced independently by W Brisbane and internationally recognized training programs by Marriott International
• 'Great Places to Work' certified
• Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends
• Discounts on food & beverage across all our hotels
• Recognition programs to keep you motivated
• Wellbeing & mindfulness programs to ensure you stay healthy
• Employee Assistance Program

MI RECOGNITION

Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others.

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DIVERSITY AND INCLUSION STATEMENT

Marriott International is an equal opportunity employer that does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Marriott is committed to providing a recruitment process that is fair, equitable and accessible for all. If you have disability, illness or injury, we know that it may be helpful for us to adjust our process to make it equitable for your individual situation. If you would like to reach out to someone to discuss adjustments and our recruitment process, please email us at

W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.