Account Manager

1 week ago

Brisbane, Queensland, Australia Bright Full time $90,000 - $120,000 per year
Account Manager

Department: Sales

Employment Type: Full Time

Location: Australia


Description
Who are we?

At Bright, we create cutting-edge software for accounting, payroll, tax, and practice management, supported by a team of talented individuals who are passionate about making a difference. Together, we lead the industry with innovative solutions and unparalleled customer support. 

We're all about creating opportunities for businesses to succeed—and for you to shine. Join us, and be part of a supportive, collaborative team that values your voice and contributions. 

Why join us? 
  We believe in empowering people to grow professionally while maintaining balance in their lives. At Bright, you'll work in a dynamic, inclusive environment that supports your personal and career aspirations. 

What will you do?
  • Act as the primary point of contact for existing clients throughout their lifecycle   
  • Drive revenue growth through cross-selling and upselling opportunities within your book of business  
  • Maintain 95% client retention rate by identifying and mitigating churn risks  
  • Provide timely assistance for client queries and escalate to relevant teams when needed  
  • Coordinate training sessions and manage implementation progress  
  • Document all activities through proper company channels (CRM)  
  • Conduct regular client health checks and maintain strong relationships  
  • Collaborate with sales and marketing teams on client expansion campaigns  
  • Represent Bright at client and industry events as required 

What are we looking for? 
  • Proven experience in account management or client-facing sales roles  
  • Strong track record of meeting retention and revenue growth targets  
  • Advanced knowledge of business software solutions, preferably accounting/practice management  
  • Excellent communication, presentation, and relationship-building skills  
  • High level of organisational skills with ability to prioritise multiple tasks effectively  
  • Results-oriented with a proactive, can-do attitude  
  • Experience with CRM management and reporting  
  • Ability to work independently in a fast-paced, dynamic environment  
  • Professional attitude with strong attention to detail   
  • Genuine interest in building strong working relationships and delivering value  
  • Previous experience in accountancy solutions is an advantage 

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