Account Manager

Team Summary

At EasyPark by Arrive, we love making cities more livable. We love cities for work, for play and everything in between. That's why our mission is to make life in cities that much easier – by taking care of the parking. With the use of technology, we break barriers, helping improve the urban experience. We aim to create a scenario where parking supply and driver demand are balanced, not through additional parking spots and fewer cars, but thanks to predictive technology that connects our users to available parking spots.

The Account Management team is responsible for building and nurturing long-term partnerships that drive growth, innovation, and customer success across ANZ. Acting as the vital link between clients, technology, and business opportunity, the team ensures seamless delivery of EasyPark's products and solutions while elevating customer experience at every touchpoint.

The Role

As an Account Manager at EasyPark ANZ, you'll turn opportunities into lasting partnerships that fuel growth and innovation across QLD. You'll explore new markets with curiosity, drive results with focus, and collaborate with teams and clients to deliver smarter mobility solutions — together. If you're passionate about technology, growth, and meaningful relationships, this is your chance to make an impact with a brand that's transforming how cities move.

How you'll make an impact as an Account Manager at EasyPark ANZ

• Responsible for establishing and maintaining relationships with key clients and customers with the objective of preserving key accounts, driving technology solutions, integrations, sales and increasing brand awareness.
• Responsible for researching and identifying new business opportunities - including, new markets, growth areas, trends, customers, partnerships, products and services - or new ways of reaching existing markets within a dedicated State or Territory.
• Converting new business opportunities within a dedicated State or Territory.
• Potentially assist new business opportunities within other States, Territories or regions within ANZ.
• Assisting with managing tender and/or contract preparation processes and assisting EasyPark ANZ with other tender responses where applicable.
• Working closely with the Distribution team in line with EasyPark ANZ's vision and values.
• Coordinating and representing EasyPark ANZ and its brand in meetings, conversations and industry conferences and events.
• Utilising SalesForce (CRM) to capture customer data, key opportunities and account management meeting notes.
• Meeting defined account management Key Performance Indicators (KPI's).
• Working closely with other (non-EasyPark) suppliers to complete the necessary integrations and workflows to deliver new products to clients in ANZ.
• Responsible for everyday vigilance to cybers ecurity and customer data privacy protection, and to report any concerns immediately to your manager for consideration.

Knowledge & Experience

• A minimum of 3 years' experience in client facing sales and account management, ideally within the Parking industry.
• A Bachelor's degree in Business Development, Business Management, Business Administration, or a related field is desirable.
• Public sector/Local Council experience would be highly advantageous.

Demonstrated Behaviours and Skills

• Strong negotiation, influencing and stakeholder management abilities.
• Exposure and conceptual understanding of contract law and tender writing and submission.
• A team focused, collaborative approach with internal and external stakeholders.
• Excellent verbal and written communication skills with the ability to adapt to various audiences from peers to senior leaders within our client base.
• An energetic and collaborative nature who enjoys a competitive environment.
• An ability to work on large scale strategy plans as well as day-to-day tasks.
• An ability to think both creatively and strategically.
• Be deadline-oriented, inquisitive, with great follow-up and reporting skills.
• Have the ability to respond well under pressure with critical timeframes.
• A change champion leading continuous improvement initiatives across teams and projects
• Willingness to work outside of normal hours on occasion to collaborate with interstate, US/EU counterparts
• Open to national/international travel to support project delivery and client engagement