Quality Business Partner – Family

2 weeks ago

Nudgee, Queensland, Australia Mercy Community Full time $80,000 - $120,000 per year

Mercy Community is seeking an experienced Quality and Compliance Business Partner for our Family and Young People arm of services. This is a unique opportunity to contribute to our Forward with Focus strategic plan, helping shape the delivery of high-quality services that make a meaningful difference in the lives of families, children, and young people.

As a key member of our team, you will play a pivotal role in driving continuous improvement, ensuring regulatory compliance, and supporting quality service delivery across programs. Acting as a strategic advisor and partner, you will help embed a culture of quality, safeguarding, and accountability across our services.

This role will include but not limited to:

  • Provide expert advice on quality standards and compliance to relevant legislative requirements including but not limited to with the Human Services Quality Framework (HSQF), and National Principles for Child Safe Organisations
  • Support accreditation processes and internal/external audits through coordination, gap analysis, documentation, and action planning
  • Assist in developing and maintaining policies, procedures, and quality systems aligned to best practice and compliance requirements
  • Lead and support the implementation of quality improvement projects and initiatives across family and young people services
  • Partner with service delivery teams to co-design practical solutions that improve outcomes for clients

About you

As the successful applicant, you will possess:

  • Tertiary qualification in social work, human services, quality management, or related field.
  • Extensive experience in quality, compliance, or practice improvement within the child, youth, and family services sector.
  • Strong knowledge of relevant legislative frameworks including HSQF, Child Protection Act (QLD), and National Child Safe Standards.
  • Demonstrated ability to lead or support accreditation and audit processes
  • Excellent analytical, problem-solving, and report-writing skills
  • Strong interpersonal and influencing skills, with the ability to coach and support staff at all levels

Why Mercy Community

Mercy Community is a Catholic not-for-profit that provides a wide range of services supporting families, community and residential aged care. All our work is driven by our core values of Compassion, Integrity, Dignity & Empowerment.

Being part of the Mercy Community team, means you have access to some fantastic benefits, such as:

  • Increase your take home pay through the use of generous salary packaging - up to $18,550 per annum of your salary is available as a tax-free component
  • Pay for your Queensland Blue Card and NDIS Worker Screening Card when you need – saving you up to $156 if you need both cards
  • Provide you and your immediate family free, professional and confidential counselling services through our employee assistance program
  • Free annual influenza and/or other vaccination reimbursements
  • Benyfits – is an employee benefits program designed to help you save money on living costs
  • Novated leasing options to reduce your taxable income
  • Ability to cash out or purchase additional annual leave

APPLY NOW Please note we may contact applicants prior to closing date so not delay in applying.

Mercy Community Services is a Circle Back Initiative Employer and commit to respond to every applicant.

For any queries, please contact

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