Customer Service Officer

ARC (The Australian Reinforcing Company), is currently seeking a Customer Service Officer to join our tight-knit team, where you will be working closely with sales and operations to deliver an outstanding customer experience.

You'll become part of a successful team at our Thomastown branch, where your responsibilities will include achieving KPIs and fostering a safety-first culture. This is an exciting opportunity for someone looking to build on their existing customer service/sales experience.

Responsibilities will include:

• Managing customer enquiries via phone, email and in person
• Building and maintaining customer relationships
• Maintain stock levels
• Processing cash sales, quotes, and orders
• Merchandising
• Receipt of stock and checking invoices
• Maximising sales opportunities
• General administration duties

Our ideal candidate will be an experienced retail sales/customer service representative, who has excellent communication skills and the ability to problem solve and provide customer solutions.

You thrive in a fast-paced, high-volume role that requires attention to detail and time management skills to efficiently meet our customer's needs.

To be successful in this role you will have:

• Experience in a similar customer service/sales and administration role
• Excellent interpersonal and customer service skills
• The ability to build relationships with a diverse range of clients and establish strong rapport
• A can-do attitude and a strong desire to learn and develop your skillset
• Microsoft Office & SAP system experience highly regarded.
• Team player and can multi-task well
• A high level of communication skills and the ability to deal with both internal and external stakeholders

Below are some of our key central benefits that are available to InfraBuild employees. Other benefits may be available depending on your role or site.

• Generous parental leave: 20 weeks paid Primary Carer Leave and 3 weeks paid Partner Leave for those who have worked at the business for at least 12 months. The company also provides superannuation contributions for the Primary Carer during the period of unpaid parental leave for eligible employees (limitations apply).
• Access to long service leave after 5 years: Employees who are not covered by an Enterprise Agreement can access accrued Long Service Leave (LSL) at the rate of 1.3 weeks per year of service after 5 years continuous service.
• Accessible learning available to everyone: InfraBuild Learn360 provides every InfraBuild employee (whatever your role or career aspirations) with self-directed learning opportunities, supported by a variety of resources to help enhance the impact of your learning.
• Employee Benefits Program: discounts for employees, friends and family on a huge selection of products and services from a variety of brands including Samsung, Coles, Harvey Norman, Village Cinemas, Dick Smith, Vodafone, Thrifty and many more.
• Corporate rates for private health insurance: Nib Health Insurance offers discounted cover for employees.

The Australian Reinforcing Company (ARC) is a local supplier of steel reinforcing that Australians have trusted for more than 100 years. With a proud history of innovation, supported by the largest branch distribution network in Australia, ARC provides a localised service adapted to our communities, towns & cities from Tasmania to Townsville, and everywhere in between.

ARC is a brand of InfraBuild, Australia's leading integrated steel manufacturing, distribution and recycling business, making steel using our electric arc furnaces. InfraBuild provides solutions for commercial and residential construction, large scale and nation-building infrastructure as well as our primary producers and rural sectors. With ambitions to be carbon neutral by 2030, each day we help build futures through sustainable steel.

We offer more than just a job; we provide a dynamic environment built on three pillars that define our commitment to both our team and our industry.

• Work with a greater purpose: Join us in the pursuit of a sustainable future as we progress our ambition to become carbon-neutral. You will contribute to a legacy that not only helps to build our nation but sustains our environment for future generations. Embrace a culture where differences are celebrated, innovation is embraced and valuing everyone's unique perspectives contributes to our transformation.
• Work well - live better:We understand the importance of working in an environment which supports you to balance your personal and professional life. Experience a culture which values you as a whole person - where family extends to the workplace and your well-being matters. You'll thrive not only in your career with us, but beyond.
• Build your own future: Step into a culture where every day is an opportunity to grow, and where driving your own development is not just encouraged; it's expected. You'll be empowered to take the wheel of your learning journey and uncover your potential. The possibilities are limitless.

We invite you to forge your career in a workplace where passion meets purpose, wellbeing is nurtured and the opportunity to thrive is in your hands.

It is our ambition at InfraBuild to cultivate an inclusive workplace that is as diverse as the communities we serve. We encourage candidates from all cultural backgrounds, genders, orientations, age groups, and abilities to apply. Your diversity is our strength in creating sustainable and innovative steel solutions for Australia's tomorrow.

Agencies should note that unsolicited resumes will not be accepted to this position, and GFG will not pay any fees related to resumes that are submitted directly to hiring managers and not through our approved processes.

We are a 2025 Circle Back Initiative Employer – we commit to respond to every applicant.