Service Manager

7 days ago

Thomastown, Victoria, Australia Endeavour Foundation Full time $90,000 - $120,000 per year

At Endeavour Foundation, we're proud to support people with disability to live independently, confidently, and with purpose.

As one of Australia's leading NDIS providers, our Home and Community services offer flexible living arrangements and tailored supports that help individuals achieve their goals and connect with their communities.

We're seeking a passionate and experienced Service Manager to lead our Home and Community operations across Victoria. This is your opportunity to drive service excellence, team performance, and customer outcomes in a values-led organisation.

What Benefits Can Endeavour Offer You?

  • Salary Packaging Benefits: Package up to $15,900 of your annual salary tax-free, increasing your take-home pay
  • Entertainment Benefits: Use up to $2,650 of your pre-tax income for entertainment expenses, such as meals and holiday accommodation
  • Employee Assistance Program: Access to a free and confidential counselling service for you and your family members
  • Training & Development: Wide range of training opportunities to help you grow professionally and develop your skills in a supportive and dynamic environment
  • Additional Benefits: Discounts on corporate private health insurance plans, whitegoods, and appliances; Paid Parental Leave; Reward and Recognition Program; and Free flu vaccinations

About the Role

As a Service Manager, you will oversee the full scope of activities across multiple Home and Community sites. You'll lead a high-performing team, manage service delivery, and ensure supports are tailored to meet individual needs in alignment with NDIS plans.

You'll foster a culture of safety, inclusion, and continuous improvement while balancing customer outcomes with commercial sustainability. Your leadership will be key to building strong relationships with families, carers, and stakeholders, and ensuring a consistent, high-quality experience for the people we support.

Key Responsibilities

  • Lead person-centred service delivery that promotes independence, confidence, and social inclusion
  • Manage site operations, staff performance, and workforce planning across multiple locations
  • Ensure compliance with safeguarding frameworks, NDIS standards, and organisational policies
  • Promote a positive team culture and support staff development and training
  • Collaborate with internal teams and external stakeholders to enhance customer outcomes
  • Monitor customer satisfaction and respond to escalations and feedback
  • Oversee financial performance, budgeting, and reporting across sites
  • Identify growth opportunities and contribute to strategic planning

What You'll Bring

  • Bachelor's degree qualification in Human Services or a related field
  • Experience managing site-based services within the disability or community services sector
  • Strong leadership, operational management, and stakeholder engagement skills
  • Knowledge of NDIS, safeguarding frameworks, and person-centred practice
  • Financial management skills including budgeting, forecasting, and reporting
  • Ability to lead teams through change and drive performance outcomes
  • Proficiency in MS Office and service delivery systems

Apply Here:

If this is the opportunity for you, click 'Apply'. We look forward to hearing from you

Endeavour Foundation encourages applications from people of all ages, nationalities, abilities, and cultures.

This includes Aboriginal and Torres Strait Islander peoples, CALD (Culturally and Linguistically Diverse), the LGBTQI+ community, and people with disability. We value inclusivity and are committed to adjusting our recruitment process to ensure accessibility and support of an applicant's needs.

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