Volunteer Customer Care Officer

1 week ago

Thomastown, Victoria, Australia Community Accessability Inc Full time $60,000 - $80,000 per year

Job description

Volunteer Opportunity: Volunteer Customer Care Officer

Position Type: Volunteer

Location: Thomastown

About Us:

Community Accessability is a not-for-profit organisation dedicated to supporting aged care recipients across the state. We are seeking compassionate and community-focused volunteers to provide essential phone-based support to our aged care clients, ensuring they feel connected and valued.

About the Role:

As a Customer Care Officer, you'll play a vital role in checking in with our aged care customers through regular phone calls. These conversations help foster a sense of community, address any concerns, and ensure our clients feel supported and heard.

Key Responsibilities:

  • Conduct regular phone check-ins with aged care clients.
  • Provide a friendly and empathetic ear to listen to their needs and feedback.
  • Maintain accurate records of client interactions.
  • Identify and report any concerns or issues to management.
  • Support initiatives that enhance client satisfaction and well-being.

What We're Looking For:

  • Excellent communication and listening skills.
  • A friendly, patient, and empathetic approach to client interaction.
  • Strong attention to detail for recording client information.
  • Reliable and committed to maintaining a regular schedule of calls.
  • Passion for supporting aged care clients and improving their experience.

Why Join Us?

  • Make a Difference: Provide meaningful support and connection to aged care recipients.
  • Skill Development: Enhance your communication and customer service skills.
  • Community Impact: Play a critical role in improving the lives of clients across the region.
  • Flexible Volunteering: Fit this rewarding role around your existing commitments.

What we offer you

  • Flexible hours (you choose your availability)
  • Full training and support with your role
  • Volunteer recognition events throughout the year
  • Skill-building opportunities including communication, customer service, teamwork, leadership and problem-solving
  • Can assist you to meet Job Seeker mutual obligations (if applicable)
  • Access to Employee Assistance Program (EAP)
  • Opportunities to foster meaningful connections

Benefits of Volunteering

  • Build Relationships: Volunteering can introduce you to new people and help you expand your social network.
  • New Skills: Volunteering can help you develop a wide variety of skills, including communication, teamwork, leadership, and problem-solving.
  • Work Experience: For those looking to enter or change careers, volunteering offers valuable work experience, making you more competitive in the job market.
  • Improved Well-being: Studies show that volunteering can improve mental health by reducing stress and increasing feelings of happiness and life satisfaction.
  • Increased Self-Esteem: Helping others can boost your confidence and provide a sense of accomplishment.
  • It's a Fun & Rewarding Experience: Volunteering can be a lot of fun You'll get to try new things, meet new people, and maybe even learn some new hobbies or skills along the way. It's a chance to break out of your regular routine and do something that feels good.

Want to find out more?

If you have any questions about this opportunity, feel free to email OR simply Apply Now.

Job Type: Volunteer

Licence/Certification:

  • Driver Licence (Preferred)

Work Location: In person

  • Volunteer Opportunity: Customer Initiatives Coordinator

    1 week ago

    Thomastown, Victoria, Australia Community Accessability Inc Full time $104,000 - $130,878 per year

    Volunteer Opportunity: Customer Initiatives CoordinatorPosition Type: VolunteerReports to: Aged Care & Transport ManagerLocation: ThomastownAbout Us:Community Accessability is a not-for-profit organisation dedicated to supporting aged care recipients across the state. We're looking for a passionate and community-focused volunteer to coordinate initiatives...

  • Customer Care

    7 days ago

    Thomastown, Victoria, Australia Zuster Designer Furniture Full time $60,000 - $80,000 per year

    bout the CompanyZuster is a renowned Australian designer, manufacturer, and retailer of high-end residential and commercial timber, upholstered, and bathroom furniture. With manufacturing facilities in Thomastown and a flagship showroom in Hawthorn, we are committed to delivering exceptional quality, craftsmanship, and service to our valued customers.About...

  • Customer Service Officer

    2 weeks ago

    Thomastown, Victoria, Australia GFG Alliance Full time $104,000 - $130,878 per year

    About The RoleARC (The Australian Reinforcing Company), is currently seeking a Customer Service Officer to join our tight-knit team, where you will be working closely with sales and operations to deliver an outstanding customer experience. You'll become part of a successful team at our Thomastown branch, where your responsibilities will include achieving...

  • Chief Executive Officer

    7 days ago

    Thomastown, Victoria, Australia LINK Community & Transport Full time $120,000 - $180,000 per year

    LINK Community & Transport provides a variety of individual and group community services, personal support services such as in-home care, and community transport solutions to vulnerable, aged, and people with a disability across northern and western Melbourne.LINK's purpose is to serve the community and minimise social exclusion – to help residents remain...

  • Project Manager Customer Capital Works

    7 days ago

    Thomastown, Victoria, Australia Zinfra Full time $120,000 - $180,000 per year

    About UsZinfra is a leading infrastructure services provider, powering progress across Australia's energy and utilities sectors. With over 2,000 skilled professionals along the East Coast, we deliver innovative, safe, and sustainable solutions that exceed expectations. In 2025, Zinfra was proudly appointed as AusNet's new service delivery partner for...

  • Accounts Administration Clerk

    3 days ago

    Thomastown, Victoria, Australia Networkpak Full time $60,000 - $65,000 per year

    Full-Time In-House Accounts Administration Clerk/Officer at a local Folding Carton and Label Manufacturing company. Candidate will be required to assist finance and operations departments with ordering/purchasing, invoicing, and processing of invoices/bills in accounting software. Candidate will be assisting with monthly reconciliations and general...

  • Territory Manager, East Coast AUS

    18 hours ago

    Thomastown, Victoria, Australia Justrite Safety Group Full time $80,000 - $120,000 per year

    About Spill CrewSpill Crew is an industrial safety company. We are a dynamic organization dedicated to protecting people, property, and the planet. Our ever-growing portfolio of companies collaborates to deliver advanced industrial safety solutions that set the standard for excellence.As our business continues to grow, we continue to look for top talent to...

  • Sales Assistant

    2 weeks ago

    Thomastown, Victoria, Australia Lucky Strike Gold Full time $55,000 per year

    Hours:Full-time, including flexibility with Saturdays.About the Role:We are seeking a motivated and sales-driven individual with proven experience in retail or direct sales to join our team full-time. This role is perfect for someone who thrives on achieving targets, enjoys building strong customer relationships, and is excited by the opportunity to work in...

  • Delivery Driver

    7 days ago

    Thomastown, Victoria, Australia RPM Hire Full time $60,000 - $80,000 per year

    About RPM HireFounded in 2011, RPM Hire has grown rapidly to become a market leader in traffic management equipment hire across Australia. With operations in VIC, NSW, QLD, TAS, WA, and SA—and plans for international expansion—our business is built on delivering exceptional customer service and continuously improving both our products and the way we...

  • Service Manager

    7 days ago

    Thomastown, Victoria, Australia Endeavour Foundation Full time $90,000 - $120,000 per year

    At Endeavour Foundation, we're proud to support people with disability to live independently, confidently, and with purpose.As one of Australia's leading NDIS providers, our Home and Community services offer flexible living arrangements and tailored supports that help individuals achieve their goals and connect with their communities.We're seeking a...