Administration Officer

Requisition No: 4210

Executive Division: Operations

Division: Clinical Support & Specialist Clinics

Program: CS&SC Specialist Clinic

Department: Outpatient Services - Patient Management Team

Enterprise Agreement: Varied Health and Allied Services, Managers and Ad

Job Function: Administration & Leadership

Project:

Adult Specialist Clinics Administrator

• Location: Footscray & Sunshine Hospitals
• Employment Type: Part-Time
• Salary: Grade 1

About the Role:

A great opportunity waits for an enthusiastic and motivated clerk to join the Adult Specialist Clinics administrative team.

The Specialist Clinic Clerk is an integral part of the team that supports the daily management of clinics and referrals.

We are seeking a candidate that has great customer service skills, an eye for detail, moderate computer skills and is driven to learn and develop in a fast-paced environment.

This is a great opportunity to be part of a busy team, providing support to a variety of stakeholders including clinicians, patients and their families in addition to GP's and external stakeholders.

Key Responsibilities:

• Administrative duties
• Registration of new patients and updating of existing patient details
• Ensure patient and referrer receive correspondence in relation to new referrals and appointments
• Communicate and liaise with patients as required
• Book patients' appointments
• Make the achievement of Best Care a priority and pursue it by actively participating in organisational processes, safety systems and improvement initiatives

About You:

• Thorough data entry skills
• High standard of customer service skills
• Ability to work in a fast-paced environment with competing demands

Position Description

About Western Health

Western Health is one of the largest healthcare providers in Victoria, caring for a vibrant, diverse and rapidly growing community of one million people in Melbourne's western suburbs.

With more than 13,000 staff, Western Health delivers 800,000+ occasions of care every year, providing high-quality, person-centred care across every life stage.

We provide a combination of hospital, community-based, at-home and in-reach services to aged, adult and paediatric patients and newborn babies. Specialties include

oncology, renal, mental health, women's health and maternity, chronic diseases, geriatrics and cardiology.

We have remarkable strengths in chronic disease, complex care and developing innovative and sustainable healthcare solutions. Our experience at the coalface of healthcare delivery for some of Australia's most culturally and socioeconomically diverse and vulnerable populations provides us with unique insights into the most pressing health challenges.

Western Health operates four acute public hospitals: Sunshine Hospital (including Joan Kirner Women's and Children's), Footscray Hospital, Williamstown Hospital and Bacchus Marsh Hospital. We also operate Sunbury Community Hospital, Sunshine Mental Health and Wellbeing Centre, Melton Health and Community Services, Bacchus Marsh Community Health Centre, Caroline Springs Community Health Centre and Grant Lodge Residential Aged Care in Bacchus Marsh. Western Health also provides the primary healthcare service at the Dame Phyllis Frost Centre, a women's prison located in Ravenhall.

Why join us?

Compensation and benefits

• Competitive salary packages aligned with market standards.
• Health and wellbeing programs, including flexible work arrangements.
• Scholarships and grants to support your continuous learning journey.

Learning and development opportunities

• Access the Western Health Learning Academy (WHA) for personalised learning pathways.
• Professional growth programs, including postgraduate studies and clinical education.
• Mentorship and career support.

Community impact and inclusion

• Make a meaningful difference in patients' lives through compassionate care.
• Join a workforce that champions diversity and inclusion.
• Engage in community wellbeing initiatives and groundbreaking healthcare research.

Organisational culture and environment

• Thrive in a collaborative, compassionate and innovative team environment.
• Be part of a culture that celebrates continuous improvement and excellence in healthcare.

Ready to make an impact?

If you're passionate about providing best care for our patients, we'd love to hear from you. Simply click on the "apply" button and follow the prompts.

If you are currently employed at Western Health, please ensure you sign in through the 'Employee Login' via the external Careers Page or access the Careers Page via the intranet before applying.

Closing date: 11:59pm on 11 September 2025.

Enquiries: For further information about this role, contact:

Name: Deborah Mead

Phone:

Alternate Contact: Ruza Ivanko

Phone:

Western Health is an equal opportunity employer committed to attracting and retaining diversity in our workforce. We encourage applications from Aboriginal and Torres Strait Islander people.

Western Health is committed to providing a safe environment for the children and young people who are involved in our services, sites and operations. We follow and abide by all legislative requirements to keep children and young people safe.

All appointments are made subject to a satisfactory Police Record Check, an Immunisation Status Clearance and a Working with Children Check (if applicable).

Western Health does not accept unsolicited resumes/applications from recruitment agencies.

Western Health