Administration Officer

2 days ago

Melbourne, Victoria, Australia InsureBuild Full time $40,000 - $60,000 per year

Established in 1996, InsureBuild has been servicing the insurance industry for over 29 years, providing specialised insurance building repairs across Australia following an insurable event such as fire, flood, impact, storm and malicious damage.

We have an opportunity for a Administration Officer to join our head office located in Heidelberg West. You will be part of a dynamic team, working closely with our administration and customer care teams. The Administration Officer role is vital to the success of the claim and repair process.

The ideal candidate must have:

  • Attention to detail
  • Excellent communication skills, both verbal and written
  • A friendly, proactive and can-do attitude
  • Be well organised and highly motivated
  • A sound understanding in computer literacy (Microsoft Office Word, Excel and databases)
  • The ability to multi-task and problem solve
  • Willingness to take instructions and use initiative to learn
  • Able to handle pressure and complete tasks before strict deadlines
  • Ability to work in a high volume, fast paced office environment

Role and responsibilities:

  • Respond to client queries
  • Answer high volume of inbound calls and make outbound calls as required
  • Lodgement of new claims and data entry
  • Ongoing communication with trades to schedule temporary emergency repairs
  • Responding to and action incoming requests via client specific portals, email, or mail
  • Respond to and complete report submissions, purchase orders and invoices
  • Upload documentation to meet internal and external compliance requirements and specific KPI targets
  • Provide general administrative support to the team
  • General errands and ad-hoc duties as required in busy office

This role will be subject to a successful National Police Check.

If you feel you have the required skills along with a customer focused and pro-active manner, please APPLY NOW.

InsureBuild are committed to diversity, inclusion, and new ways of working and encourages Aboriginal and Torres Strait Islander People to apply.

Please visit our website for more information about our company

Please note we are not engaging with recruitment agencies, and we will not be responsible for any fees relating to unsolicited resumes sent to us.

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