RSP Manager

Posted: 03/09/2025

Closing Date: 03/10/2025

Job Type: Permanent - Full Time

Location: Victoria

Job Category: Other,Sales

We are one of Australia's fastest growing companies. We design, build and maintain world-class digital infrastructure, encompassing fibre networks, communication platforms, residential internet and voice services.

We believe our people are vital to our success. We strive to create an environment thamt appeals to the very best people in the industry, providing them with an exciting, market leading and satisfying workplace, and rewarding their performance.

About the Role:

Are you an experiencedRetail Service Provider (RSP) Manager looking for your next challenge? Join our dynamic team in Melbourne or Sydney, reporting directly to the Chief Revenue and Products Officer.

We're seeking a proactive and relationship-driven professional to manage and support a portfolio of Retail Service Providers (RSPs), helping them succeed in their day-to-day operations and drive activations across the Opticomm network. This role plays a key part in aligning with broader business strategy and operational targets, while also acting as a strong advocate for the RSP community within the organisation. You'll be responsible for fostering effective communication, promoting activation growth, and ensuring all interactions are compliant with the relevant regulatory framework, including upholding non-discrimination obligations.

Responsibilities include but not limited to:

• Actively drive activations and support the delivery of Opticomm-led marketing initiatives to the RSP community
• Build and maintain long-term, trusted relationships with RSPs, becoming a key advisor to major accounts, customer stakeholders, and executive sponsors
• Provide timely and relevant reporting to RSPs, covering operational and sales metrics, performance insights, and market trends
• Serve as the primary point of contact for RSPs, managing ongoing operational issues, escalations, special projects, and complex requests outside the scope of BAU support teams
• Maintain strong knowledge of Opticomm's product suite and proactively recommend solutions that align with RSP needs and opportunities
• Deliver an exceptional customer experience for RSPs, ensuring high satisfaction and consistent engagement
• Collaborate with internal cross-functional teams to resolve escalations efficiently and provide insights into operational improvements
• Support the onboarding process for new RSPs, ensuring a smooth and effective transition into the network
• Monitor industry developments and competitive activity to provide strategic insights that help shape business direction
• Stay up to date with emerging trends and best practices in customer engagement and telecommunications technology

About you:

The ideal person for this role will have/be:

• Highly developed negotiation skills with a proven ability to influence outcomes and achieve mutually beneficial solutions
• Proven ability to deliver projects and ad hoc tasks within agreed timelines and to a high standard
• Strong problem-solving skills with keen attention to detail
• Excellent verbal and written communication abilities
• Self-motivated and capable of managing time and priorities effectively
• Collaborative and able to build strong working relationships with a variety of internal and external stakeholders
• Adaptable and comfortable working in a dynamic, fast-paced environment
• A supportive team player who willingly shares knowledge and contributes to collective success
• Brings an innovative mindset and proactively seeks creative solutions to improve processes and outcomes
• Demonstrates initiative in personal and professional development, continuously building skills and capabilities
• Acts with integrity, showing honesty, transparency, and reliability in all interactions
• Maintains a professional presence and consistently reflects a positive, solutions-focused attitude
• Flexible and responsive to evolving business needs and changing priorities, ensuring operational goals are met

Essential Experience:

• Minimum 3 years' experience in the telecommunications industry
• At least 3 years' experience in carrier or partner engagement
• Experience in the wholesale channel is highly regarded, though not essential
• Strong knowledge of telecommunications technology; experience with GPON is preferred

About us:

Uniti Group is an exciting, dynamic and fast-growing word-class digital infrastructure company.

At Uniti Group we are absolutely committed to fostering an inclusive and diverse workplace where everyone feels valued and respected. We strongly encourage applications from individuals from culturally and linguistically diverse backgrounds, First Nations people, and people with disabilities. We believe that diversity a key driver of innovation and success. We strive to provide equal opportunities for all employees, regardless of their background or identity, and are dedicated to creating an environment where everyone feels respected, supported and empowered to achieve their full potential. Join our team and become part of a company that values diversity and inclusivity at its core.

All genders are encouraged to apply.

If this role sounds like you, we would like to hear from you You must have the right to live and work in in Australia to apply for this role. For current opportunities, please visit our Careers Portal at

Questions about the role to be emailed directly to our HR team at

No recruiters please, we manage our recruitment in-house.