Manager Security and Emergency Response Center

Job Expectations

Build your career and Australia’s future.

Not many people can say they are working on building Australia’s future. With us you’ll be doing just that, leaving a legacy for all Australians. Plus, there’s equal employment, great training, and true flexible working arrangements.

The Security Group

This role sits within the Security Group, a very diverse group of professionals lead by Chief Security Officer

Darren Kane

, which prides itself on being progressive and inclusive. The Group has been recognised in recent years by the Australian Women in Security Network (AWSN) with various awards including 2021 The Most Outstanding Woman in IT Security as well as the 2021 ‘One to watch in IT Security’ and has strong links to several institutes to promote and progress educational advancement. Further to this, the Group runs a converged or ‘all hazards’ security model, bringing together cyber, physical, personnel security as well as security risk, assurance and privacy. This presents amazing and unique opportunities to explore new roles or develop your skills and expertise across other security domains.

A bit about your role

The Manager, Security and Emergency Response Centre (SERC) is responsible for providing leadership, people & partner account management, as well as service delivery and is a key role within the Security Operations function. The role delivers services to key internal and external stakeholders. The Manager, reporting to

Peter Tari

, is responsible for providing thought leadership and embedding a culture which brings to life nbn’s values of “We are one team”, “We are fearless”, “We care” and “We deliver”.

As a senior member of the Security Operations team, the Manager, SERC is accountable for:

- Leading and Managing the delivery of security and other business services into nbn, Retail Service Providers (RSPs), Delivery Partners, Facilities contractors and sub-contractors, HSE contractors, Field Operations and liaison with other stakeholders.
- Managing the physical security monitoring of corporate offices, depots and network infrastructure.
- Other ancillary services which includes personnel wellbeing, site & asset security, fleet support, and some law enforcement agency liaison.
- Creating an environment where staff feel empowered, supported, and nurtured. This will be achieved by smart & innovative recruitment, competency-based training, clear communication of expectations, vendor support, and regular assurance activities.
- Leading and managing the contractual obligations of Security guarding vendors by establishing a healthy working partnership, where service level agreements are regularly exceeded and other “value add” services explored and where agreed, delivered.
- Ensuring physical security services are delivered and aligned to nbn’s Strategic Plan, Policy and Standards, relevant legislation, and the Security Groups Strategic Plan as well as SERC’s documented procedures.
- Ensuring the SERC is continuously meeting nbn Health & Safety, Security, Business Continuity, Disaster Recovery, and Commercial requirements.
- Developing and implementing effective performance measures and metrics to monitor nbn’s physical security monitoring program and processes.
- Driving an approach of technical process automation where possible.

A bit about you

In addition to that, ideally you will have experience in crisis and/or emergency management. You should have expert knowledge of Microsoft products, formal security qualifications and an ability to obtain a National Security Clearance to NEgetive Vetting level 1.

You should note that occasionally the Manager, SERC will be required to work night shift and weekends to understand the operational dynamics, workload and challenges.

Life at nbn

At nbn our people have a clear and shared purpose - empowering Australians to redefine the way they live, work and play into the future. As one of the Australia’s largest infrastructure projects ever undertaken in Australian history, you’ll be part of a team building a brighter future for the country.

In your personal career, you’ll benefit from technical training for professional development, leadership programs and access to the latest technology, as well as being led by a diverse executive team.

We actively focus on our people having a fair go at reaching their career aspirations. We’re committed to equal opportunities for all employees. With initiatives like Women’s Leadership Programs, a commitment to equal pay, flexibility and market leading parental leave, we truly are paving the way for true equality in the workplace.

Continue the conversation
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- nbn_
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- also aims to build a network that minimises en