Business Capability Lead--snow

**Key Skills Required / Preferred**
- **Technical Expertise**: In-depth technical knowledge of the business and platform across telecommunications network and IT landscape, its features, functionalities, and limitations, and the ability to communicate technical information effectively to both technical and non-technical stakeholders. Extensive Technical & Process Expertise for the supporting business units i.e., SME in their domain. Thorough understanding of IT landscapes, SEO interlocks and agile delivery methodology highly desirable. Can work closely with the IT delivery team to provide Technical IT solutions.
- **System and Transformation experience**: Previous program management of Remedy and/or Remedy to SNOW transformations highly desirable either in telecommunications industry or other industries
- **Decision Making and Leadership**: Strong (peer) leadership skills, including the ability to influence cross-functional teams, build consensus, and influence stakeholders, to ensure the successful delivery of the project. Have been granted the authority by the organisation to make executive decision pertaining to the assigned product or service i.e. can make authoritative decisions on the content, priority and acceptance criteria of the backlog. Demonstrated influencing skills in building engagement and commitment to a way forward within the stakeholder network
- **Agile Methodologies**: Agile certified (SAFe); Proficient in Agile methodologies, including Scrum and Kanban, to manage the product backlog, prioritize features, and deliver value iteratively and incrementally.
- **Business Acumen**: Excellent business acumen and understanding of the company's goals, objectives, and priorities, and the ability to align the new platform with these priorities.
- **Customer Focus**: Strong customer focus, including the ability to understand industry, RSPs, SDPs and end customer needs, gather feedback, and incorporate it into the development process.
- **Communication**: Excellent communication skills, including the ability to communicate complex technical information in a clear and concise manner, and the ability to communicate effectively with both technical and non-technical stakeholders to executive level.
- **Problem Solving**: Strong problem-solving skills, including the ability to identify problems, gather information, and develop and implement solutions.
- **Continuous Improvement** : A continual improvement mindset who can deliver improved customer, people and business outcomes.

**Outcomes Expected**
- Identify necessary business capabilities for program objectives and able to decompose high level business initiatives into smaller work items to develop clear understanding of the business requirements associated with the improvement initiative.
- Prioritize capabilities based on strategic importance, business value, and technical feasibility
- Ensure solutions align with digital transformation goals and seek endorsement/sign-off
- Provide input to the roadmaps outlining sequence of activities to develop and deploy capabilities, including timelines and resource requirements
- Oversee development of capabilities to required quality standards and within budget and timelines, and ensure teams delivered epics to expected timeline with stories accepted and deployed into operations.
- Ensure acceptance criteria for solution defined, the business acceptance plan established, and business completes transition into new platform.

**Job Types**: Full-time, Permanent, Subcontract

**Salary**: $600.00 - $700.00 per day

Schedule:

- 8 hour shift

Work Location: In person