Technical and Compliance Specialist

Job Expectations

232439 Technical Compliance Specialist

Build your career and Australia’s future.

Not many people can say they are working on building Australia’s future. With us you’ll be doing just that, leaving a legacy for all Australians. Plus, there’s equal employment, great training, and true flexible working arrangements.

A fantastic opportunity at nbn, Australia’s largest infrastructure project, as the Technical Compliance Specialist reporting to the Technical and Compliance Manager where you will join the Field Services, Operations Business Unit.

A bit about your role

As the Technical & Compliance Specialist, you will provide technical expertise and support to nbn field teams to ensure we deliver quality customer experience in the performance of the networks and in service delivery.

This role will be a focal point in supporting nbn field workforces with network upgrades, in depth technical investigations, the resolution of escalations and complaints across the region, working with key stakeholders within Network Management, Tier I,II & III, customer (RSP), and a range of technical support teams ensuring effective, efficient delivery within defined timeframes and ensuring a great customer experience.

A bit about you

This is a highly technical role so you must be confident working across all elements of the network and nbn technology. Extensive experience in active/passive access network technologies within FTTP, FTTN, FTTC and NBN core network aggregation are essential.

You have strong technical knowledge, experience and understanding and have the experience in providing technical training that you can deliver to nbn’s internal workforce team and delivery partners across a range of nbn technologies, both in field & classroom/lab environments.

You will be able to work with autonomy to problem-solve highly technical queries and be an escalation point for various stakeholder groups. You have strong interpersonal skills and will need to be comfortable working in an ever-changing environment. This role is an opportunity to showcase your technical mentoring capability, fault resolution skills and technical leadership across a wide range of areas, as well as providing you an opportunity to enhance your technical knowledge of various aspects of nbn’s network.

Life at nbn

At nbn our people have a clear and shared purpose - empowering Australians to redefine the way they live, work, and play into the future. As one of Australia’s largest infrastructure projects ever undertaken in Australian history, you’ll be part of a team building a brighter future for the country.

In your personal career, you’ll benefit from technical training for professional development, leadership programs and access to the latest technology, as well as being led by a diverse executive team.

We actively focus on our people having a fair go at reaching their career aspirations. We’re committed to equal opportunities for all employees. With initiatives like Women’s Leadership Programs, a commitment to equal pay, flexibility, and market leading parental leave, we truly are paving the way for true equality in the workplace.

Continue the conversation

At nbn, health, safety and wellbeing will always be our highest priority and we are committed to protecting our employees, and the customers and communities we serve. nbn recognises that vaccinations against COVID-19 are critical and necessary in certain situations. As such workers who regularly engage face to face with our customers or the community must be fully vaccinated against COVID-19 (which means two doses of an ATAGI approved vaccine) unless a valid medical exemption is provided.

At nbn our people and our planet matter. We have an unwavering commitment to the wellbeing and safety of our employees so that everyone goes home safely each day and can perform at their peak to deliver the nbn network. nbn also aims to build a network that minimises energy use and can be operated with mínimal impact on the environment.

Worker Type

Permanent

Time Type

Full time