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Incident Manager
2 weeks ago
Mandate Skills
8-10 Years of experience in Telecom Network Operations, Change and Problem Management
Expertise in the range of OEM product suite (Cisco and Nokia)
In-depth understanding Telecommunications network lifecycle
Ability to work under pressure during Emergency Events (like flood, bushfire etc.) that impact the network severely
Ability to manage stakeholders and communicate transparently in timely manner
Ability in Rapid Impact Assessments and recovery planning
Worked in Wholesale-Retail broadband architecture
Roles & Responsibilities
Augment existing resources in real time to support the customer Emergency Management (EM) function
Co-ordinate and assist technical staff/customer to manage Emergency events effectively
Coordinate Field Walk outs to survey an impacted area for damage
Determine permanent repair, rehab or rebuild activities options
Collate Network Management insurance artefacts and present into EM Insurance for potential cost recovery
Advise RSPs of the issuance, update, or closure of a RONI (Risk Of Network Impact) or FME (Force Majeure Event)
Prepare Emergency Management Support reports
Location
**Work Location**: Melbourne, Australia
Work from onsite
Full time employment
Managers / Supervisors / Team Leaders
As a person with responsibilities for the management of employees you are expected to provide leadership and support to workers in understanding and meeting work health and safety policies and procedures.
Staff
As a worker you play an important role in helping keep the workplace safe and operating within the workplace health and safety standards.
Knowledge / Skills
