Rooms Coordinator

3 days ago

Southbank, Victoria, Australia IHG Hotels & Resorts Full time $60,000 - $90,000 per year

As part of the Reservations team, the Rooms Coordinator plays a key role in ensuring every guest stay is seamless — managing room types, memberships, preferences, and special requests with precision. You'll uphold our brand standards and bring our Winning Ways to life — Do the right thing, Show we care, Aim higher, Celebrate difference, and Work better together. This role also reflects our Room to be Yourself commitment, offering Room to have a great start, Room to be involved, Room to grow, and Room for you.

Your day to day

  • Ensure a seamless guest experience by coordinating room allocations, VIP arrivals, and special requests.
  • Liaise with Housekeeping and Food & Beverage teams to prioritise room readiness and amenities.
  • Maintain accurate guest profiles, preferences, and IHG Rewards Club or Ambassador membership details.
  • Manage room inventory, including Out of Service and Out of Order rooms, and process reservation amendments.
  • Monitor and communicate daily room status updates, VIP lists, and upcoming arrivals to relevant departments.
  • Support the Front Office team by assisting guests promptly and efficiently, ensuring personalised service.
  • Promote IHG products and services through up-selling and membership enrolments.
  • Uphold guest privacy, safety, and brand standards at all times.

What we need from you

  • Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
  • Proven communication skills across, phone, email & face to face style interactions
  • Problem solving, reasoning, motivating, organizational and training abilities.
  • Proactive approach, with strong drive for team results and a track record of achievement
  • Good Communication and writing skills
  • Flexible and adaptable; this is not a standard 9–5 reservations role and requires availability to be rostered across weekdays, weekends, and public holidays as needed.
  • Bachelor's Degree or Diploma in Hotel Administration, Hotel Management or equivalent

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

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