Enrolments Officer

Full time opportunity based at our head office in Southbank
- Supportive & vibrant environment
- Recognition and rewards

**The Opportunity**:
As an Enrolment Support Officer at Explorers Early Learning, you will play a pivotal role in onboarding families and ensuring a seamless enrolment process.

**Your responsibilities will include**:

- Managing waitlists
- Achieving occupancy
- Handling booking changes
- Efficiently addressing inquiries through diverse communication channels.
- Key performance indicators (KPIs)

**About Us**:
Explorers Early Learning is a family-owned and operated group of early childhood centres across Melbourne. Our approach is inspired by the Reggio Emilia philosophy, placing children’s creativity, curiosity and relationships at the centre of learning. We’re proud to be known for our high-quality learning environments, strong leadership, and commitment to exceeding the National Quality Standards. Our South Melbourne Head Office is a modern, vibrant hub just minutes from the CBD, featuring collaborative workspaces, state-of-the-art training facilities, and a passionate team focused on supporting our centres and their communities.

**Our Values**:
**Ownership** - Own It, Do It: Deliver the best, hold yourself and others accountable.
**Innovation** - Be Curious: Innovate to be one step ahead.
**Relationships** - Better Together: Support each other to be our best.
**Excitement** - Be the Joy: Energise people and places, create positivity.
**Learning** - Love to Learn: Commit to learning and teaching, make yourself and others better.

**How you can support us**:

- **Family Onboarding**:Guide families through the enrolment process, from initial inquiries to the completion of necessary paperwork and family billing & invoicing.
- **Waitlist Management**:Maintain and update the waitlist, ensuring accurate records and timely communication with prospective families.
- **Occupancy KPIs**:Work towards achieving and maintaining targeted occupancy levels, implementing strategies to optimize enrolment.
- **Booking Changes**:Manage and accommodate booking change requests, ensuring mínimal disruption for current existing families.
- **Orientation Arrangements**:Coordinate and arrange orientation sessions to familiarize families with our learning environment and policies.
- **Collaboration**:Collaborate with internal teams to streamline enrolment processes and contribute to a positive family experience.
- **Sales Experience (bonus)**:Utilise previous sales experience to create warm and engaging interactions with families, effectively showcasing the benefits of our Early Learning Centres

**Required Skills**:

- Excellent communication and interpersonal skills.
- Strong organisational abilities with attention to detail.
- Familiarity with childcare regulations and enrolment procedures.
- Customer-centric approach with a passion for early childhood education.
- Ability to meet and exceed occupancy KPIs.

**Preferred Skills**:

- Previous experience in childcare enrolment or a related field
- Previous knowledge and experience in using CRM software
- Previous sales experience to create warm and engaging interactions with families, effectively showcasing the benefits of our Early Learning Centres.

**Why Join Explorers?**
- Work in a supportive, collaborative environment with room to grow.
- Be part of a values-led organisation focused on children, families, and staff wellbeing.
- Enjoy our modern South Melbourne office with easy access to transport, cafes, and the city.
- Access to ongoing learning, mentorship and development pathways

Explorers is committed to being a flexible, safe, equal, and inclusive workplace where we embrace and support diversity.

Join Explorers and become part of a community that transforms lives through the magic of early childhood education. Let’s inspire the future together
- T&Cs apply.