Service Administrator

6 days ago

Kirrawee, New South Wales, Australia NOV Full time

Job Description
Role Description – NSW Service Administrator
Position Title:
NSW Service Administrator

Department:
Service & Aftermarket

Location:
New South Wales

Reports To:
Service Leading Hand

Job Purpose
We are seeking a highly organised and proactive Service Administrator to join our Service & Aftermarket team in New South Wales. This role is critical in supporting the Service Leading Hand with day-to-day operations, ensuring smooth service delivery, and helping us achieve our On Time Delivery (OTD) and service growth targets.

The ideal candidate will thrive in a fast-paced environment, have excellent attention to detail, and enjoy working collaboratively with technicians, customers, and internal teams.

Key Responsibilities

  • Support the Service Leading Hand with workflow planning, scheduling, and technician workload management.
  • Manage and direct all service and warranty enquiries, including group email monitoring.
  • Prepare and process service quotations, orders, and warranty documentation accurately and on time.
  • Enter fitter hours, required parts, and updates into service orders daily.
  • Oversee company portals nationwide for purchase orders, returns, and invoice processing.
  • Book pumps into stock on completion and coordinate dispatch logistics.
  • Source vendor quotes and raise purchase orders for goods and services.
  • Follow up on outstanding client quotations and ensure timely responses.
  • Schedule, record, and maintain safety and maintenance inspections.
  • Manage facility files, archives, and audit documentation.
  • Provide support to other service facilities and cover store administration when required.
  • Maintain compliance with OH&S standards and uphold NOV's values of professionalism and safety.

Key Skills & Attributes

  • Strong organisational and time management skills.
  • High attention to detail with a focus on accuracy.
  • Ability to multitask and effectively prioritise workload.
  • Excellent communication and customer service skills.
  • Proactive problem-solver with a collaborative team spirit.
  • Commitment to compliance, safety, and company policies.

Working Relationships

  • Reports directly to the Service Leading Hand.
  • Collaborates with Service Technicians, Stores, Finance, and Service Administrators nationwide.
  • Liaises directly with customers, vendors, and internal stakeholders to ensure smooth service operations.

Role Impact
As the NSW Service Administrator, you will play a vital role in ensuring efficient and accurate service operations. By supporting our technicians, maintaining documentation, and coordinating service activities, you will directly contribute to customer satisfaction, operational excellence, and the continued growth of our business.

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