Administration Assistant

16 hours ago

Braeside, Australia Global 360 Full time

Braeside, Melbourne Location
- Full-Time Opportunity
- Career Progression Opportunities

**The Role**:

- Workload management of insurance home and contents claims.
- Liaising with Operations teams to ensure Assessment Reports are accurate.
- Writing reports on works performed and lodging with Clients and Insurers in the appropriate portals.
- Liaising directly with external Claims Administrators and Contents Assessors to discuss works performed.

This role will involve working a 38-hour week on a rotating roster from 8.30am to 4.30pm one week and 9.00am-5.00pm the other, Monday to Friday. This is a fantastic chance to join a stable and secure company that values its people above all else On the job training and career growth opportunities will also be available for the right applicant.

**Key Duties & Responsibilities**:

- Create a memorable experience for our clients and customers
- Assist customers and corporate clients with specific enquiries
- Provide a high level of personalised customer service
- Manage client relationships and correspondence
- Work varying programs and portals at any one time

**Key Selection Criteria**:

- Prior experience in an office-based role
- Confident and professional phone manner
- Excellent communication and interpersonal skills
- Ability to work well under pressure and achieve KPI’s
- Strong computer literacy
- Positive attitude and a desire to go above and beyond to deliver high quality customer service
- Exceptional written and oral communication skills.
- High level of initiative and ability to take personal responsibility and drive activities to agreed outcomes.
- Insurance, building or restoration experience would be highly regarded but not required.

**We Offer**:

- An immediate start
- A respected organisation with stability and security
- Support and guidance from experienced managers
- A positive and rewarding team culture
- Future career progression where great work is recognised and rewarded
- Up to date technology and a modern office environment
- Competitive salary package.
- Working as part of the Head Office team, supported by a large company.
- External and internal industry specific training provided.

**The Company**:
Steamatic is Australia's longest established and largest restoration company with over 35 locations throughout Australia and growing each year. We are now looking to recruit a Claims Administrator to join our dedicated team.
- pre-employment medical examination and criminal background check where required._

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