Customer Support

1 day ago

Braeside, Australia Instant Shade Umbrellas Full time

_**Commercial Customer Support & Sales Administrator**_

Braeside, VIC | Full-time, Office-based | $60K-$67.5K + Super + Bonus

Join a friendly, down-to-earth team delivering premium shade solutions to some of Australia’s best-known hospitality and commercial brands.
- About Us_

At Instant Shade Umbrellas, we’ve been providing high-quality shade products to cafés, restaurants, resorts, and events across Australia for nearly 30 years. As a proudly Australian-owned and operated family business, we pride ourselves on lasting client relationships, a strong sense of team, and products that genuinely stand the test of time.

With continued growth in our commercial division, we’re looking for a capable and caring team member to join our crew in Braeside.
- About the Role_

This is a customer support-first role. You’ll be the key point of contact for our commercial customers once an order is placed—responding to enquiries, resolving issues, coordinating logistics, and ensuring they feel supported from production through to warranty and beyond.

Using Zoho Desk, you’ll manage support tickets while also assisting with internal admin tasks to help keep the commercial sales pipeline running smoothly.

This is a hands-on role for someone who takes ownership, loves helping people, and thrives in a fast-paced environment where no two days are the same.

**KEY RESPONSIBILITIES**
- Customer Support_
- Manage Zoho Desk tickets and close enquiries efficiently (warranty, service calls, spare parts, etc.)
- Coordinate with warehouse, production, and install teams
- Provide helpful updates and aftercare to ensure satisfaction
- Keep support records accurate and up to date
- Sales Administration _
- Track sales orders and coordinate production process (using Cin7 Omni)
- Assist with payments, freight bookings, artwork approvals, and invoicing
- Ensure timely order flow from deposit to installation
- General Office Support _
- Answer phones, greet walk-ins, and keep communication flowing
- Contribute to trade show prep, ad-hoc admin, and internal improvements
- What You’ll Bring_

✔ Experience in customer service, sales admin, or support roles

✔ Excellent communication and organisation skills

✔ Friendly, solutions-focused approach with great attention to detail

✔ Ability to manage competing tasks and work well with internal teams

✔ Experience with CRMs or ticketing platforms like Zoho Desk (a plus)

✔ Comfortable using business systems (e.g. Outlook, Excel, web tools)
- What We Offer_
- $60,000-$67,500 + Super (based on experience)
- Bonus scheme when company targets are hit
- Office-based role in Braeside (no weekend or remote work)
- Birthday cake on your special day
- A friendly, respectful, and fun team culture
- Free on-site parking
- Sound like you?_

**Job Types**: Full-time, Permanent

Pay: $60,000.00 - $67,500.00 per year

**Experience**:

- Administration: 2 years (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person

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