Customer Support Coordinator

4 days ago

Macquarie Park, Australia Konica Minolta Business Solutions Australia Full time

part-time role, 22.5 hours per week
- Onsite gym (free use)
- Onsite Creche facilities

Do you thrive on driving continuous improvement? If the answer is yes then we have the role for you.
About the role
As our relationship with our outsourced BPO vendor matures, we are seeking a Customer Support Coordinator to manage customer escalations from various stakeholders in the business, and who aims to continuously improve the experience of Konica Minolta customers and partners. Reporting to the Customer Support Lead, you will be responsible and the process owner for all customer support processes, ensuring they are up-to-date and relevant. You will also be responsible for identifying improvements to these processes and our systems.

**Requirements**:
To be qualified for this position, ideally your background and skills will comprise of the following:

- Key point of contact for BPO vendor team members
- Providing constructive and actionable feedback to BPO vendor team members to deliver positive outcomes
- Drive continuous improvement of processes and knowledge management resources
- Handling of escalations and high value customer (GBS) transactions

**Essential requirements for this role**:

- High degree of functional knowledge of Customer Support processes
- Previous call centre experience (both Inside Sales or Customer Support focused applicable)
- Knowledge of processes in stakeholder groups linked to Customer Support activity (Order Management, Contracts etc)
- Excellent communication and partnering skills and ability to establish relationships and engage with stakeholders
- A proven capacity to set priorities, manage multiple projects simultaneously and respond to critical deadlines
- Strong attention to detail

**Benefits**:
What can KM offer you?
You will enjoy a collaborative team culture where you will be supported and empowered to contribute your ideas and identify opportunities to develop your team and yourself. We are dedicated to the values of diversity and inclusion and have a firm commitment to ethical practices and corporate responsibility.
Konica Minolta is committed to providing a working environment that is inclusive and fair to both women and men. Progressive policies such as our domestic violence policy; paid parental leave and flexible workplace policies enable our people to balance work and life responsibilities. We have been thrilled to receive a citation from the Workplace Gender Equality Agency (WGEA) as an Employer of Choice for Gender Equality 5 years in a row.
Equal Opportunities

  • Customer Support Coordinator

    2 weeks ago

    Macquarie Park, Australia Glory Global Solutions (Australia) Pty Ltd Full time

    As a global leader in cash technology solutions, we provide the financial, retail, cash centre and gaming industries with confidence that their cash is protected and always working to help build a stronger business. Our cash automation technologies and process engineering services help businesses in more than 100 countries optimise the handling, movement...

  • Customer Service Coordinator

    6 days ago

    Macquarie Park, Australia BD Full time

    **Job Description Summary**: Opportunity for a Customer Service Coordinator to join our team in Macquarie Park, Sydney. We are **the makers of possible** BD is one of the largest global medical technology companies in the world. _Advancing the world of health_ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of...

  • Support Coordinator

    2 weeks ago

    Harris Park, Australia Australian Support Resources Full time

    At Australian Support Resources (ASR) we continue to be guided by the values that have driven us from the very beginning. We are driven to always provide people-centred and community-based services tailored to the needs of the people in our care and the communities we all live in. We are passionate about people, positive attitudes and about what's...

  • Customer Service Coordinator

    1 week ago

    Macquarie Park, Australia Ecowize Australia Full time

    As a Customer Service Coordinator, you will be responsible for providing administrative and support services to senior manager’s, divisional staff and sub-contractors to facilitate effective utilisation of time and resources by enhancing capacity to achieve operational objectives. Notwithstanding this, you will undertake a range of business research...

  • Customer Service Coordinator

    4 days ago

    Macquarie Park, Australia ABT Group Full time

    Applied Business Technology Group (ABT group) consists of ABT Online, ABT Security Systems and Applied Business Technology. With over 30 years operation in Sydney, we are a team of straight forward, renowned industry leaders who implement and manage ERP, Business Intelligence, CRM, Retail Software, Cloud Solutions and physical and digital Security...

  • Customer Service Coordinator

    2 days ago

    Macquarie Park, Australia Catholic Healthcare Full time

    **Job Description**: **CHSP Client Onboarding Coordinator** - Exciting opportunities have now become available to join our CHSP Onboarding Team and enter the Aged Care Industry._ In this role, you will be helping seniors gain access to services within their homes that enable them to live their best lives in their homes for as long as possible. This is a**...

  • NDIS Support Coordinator

    1 day ago

    Parramatta Park, Queensland, Australia Reachwell Support Pty Ltd Full time $61,205 - $70,000 per year

    About Reachwell SupportAt Reachwell Support, we are committed to empowering people with disability and their families to live with independence, dignity, and choice. We are an NDIS registered provider, delivering high-quality, person-centred services that make a real difference in people's lives. Our values of Integrity, Respect, Excellence, and Compassion...

  • Operations Coordinator

    2 weeks ago

    Macquarie Park, Australia Konica Minolta Business Solutions Australia Full time

    About the role We are seeking an enthusiastic Operations Coordinator to join our Operations team! Reporting to the Senior Customer Success Manager - Operations, this role is responsible for coordinating deliveries of multi-functional devices and printers. Working closely with our logistics partners, account managers, supply chain and service teams, this role...

  • Marketing Coordinator

    6 days ago

    Macquarie Park, Australia BD Full time

    **Job Description Summary**: Great opportunity for a Marketing Coordinator to join our team on a 12 month maternity leave contract from October in Macquarie Park, Sydney. We are **the makers of possible** BD is one of the largest global medical technology companies in the world. _Advancing the world of health_ is our Purpose, and it’s no small feat. It...

  • Customer Service Coordinator

    1 week ago

    Macquarie Park, New South Wales, Australia Talent Connect Australia Full time $60,000 - $90,000 per year

    We are seeking a motivated and detail-oriented Customer Service Coordinator to join a global leader in the medical device industry. This role offers the opportunity to work in a supportive environment while providing exceptional service to healthcare providers and internal teams. Your Responsibilities: Manage both internal and external customer...