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Customer Service Coordinator

3 weeks ago

Macquarie Park, Australia BD Full time

**Job Description Summary**: Opportunity for a Customer Service Coordinator to join our team in Macquarie Park, Sydney.

We are **the makers of possible**

BD is one of the largest global medical technology companies in the world. _Advancing the world of health_ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

**Job Description Summary**

**Responsibilities**
- Preparing reports and correspondence.
- Ensuring vendor purchase orders are processed in timely manner.
- In-house admin support to workshop supervisor and technicians.
- Providing support over the phone.
- Archiving of documents and records when required.
- Follow organizational and department procedure to complete tasks.
- Creating quotes and work orders for service contracts.
- Preparing Service reports and organizing field service visit in consultation with Service Manager and project manager.
- Order, transfer and maintain stock levels.
- Create stock transfer orders and follow the part consumption process to maintain stock levels.
- Develop strong relationships with all functions at BD ANZ to ensure delivery of an outstanding customer experience and provide support across all functions when needed.
- Processing Recall service orders, maintaining records, supervising database, Correction of data base, providing phone support, performing office tasks and other similar duties.
- Booking jobs for recall repair and service.

Job Requirements
- SAP/CRM Administration including continual improvement in processes and data management.
- Strong administration and coordination experience, ideally in Medical Devices industry
- Online software support.
- Provide client support for automation products.
- Anticipate and identify customer needs including client and pharmacy representatives.
- Experience in customer service or related field
- Solid skills in Salesforce, Microsoft Excel, Word, Power Point and ERP Systems.

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

**Primary Work Location**: AUS Sydney - North Ryde

**Additional Locations**:
**Work Shift**: