Customer Service Coordinator

6 days ago

Macquarie Park, Australia Catholic Healthcare Full time

**Job Description**:
**CHSP Client Onboarding Coordinator**
- Exciting opportunities have now become available to join our CHSP Onboarding Team and enter the Aged Care Industry._

In this role, you will be helping seniors gain access to services within their homes that enable them to live their best lives in their homes for as long as possible. This is a** hybrid** **role** working part time from the office and part time from home after initial training.

You will be responsible for assisting clients and families to navigate the Aged Care system, promoting the wide range of services we offer, nurturing the leads/opportunities and onboarding new clients over the phone.

Your ability to connect, empathise and assist clients and carers through the onboarding process will assist in your success.
- Why you'll love working with us:_
- Supportive and inclusive team environment where you will be set up for success
- Opportunity to make a real difference in someone’s quality of life
- Opportunity to build a career with a successful growing values-based organisation
- NFP Salary Packaging benefits
- Ongoing support and training
- Previous call centre experience (desirable but not essential)
- Experience in lead conversion and working with KPI’s
- Patience, empathy and caring approach
- A strong client focus and a passion for quality customer service
- High level of attention to detail and problem solving skills required

Catholic Healthcare is a leading not-for-profit provider of residential aged care, home and community services, retirement living and healthcare across NSW and SE QLD. Together, our team of over 4000 people are dedicated to our Mission of helping the people that we serve to live life to its fullest every day.

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